Katie Mendoza

About

✨ Hi, I’m Katie, a UX Specialist with an educational background in Psychology. I'm looking for roles in UX Research, Design, and Content Strategy. 📚 I have recently completed my Master's degree in UX Design from Maryland Institute College of Art. I have studied UX Research, Design, Prototyping, and Human Factors in graduate-level classes. 📝 I have held multiple remote freelance roles in UX Research, Design, and Writing over the last 3 years with excellent endorsements from clients. I provide consistently above and beyond deliverables. I am experienced in the nuances of managing multiple clients in remote freelance roles. 📅 Let's connect if you're looking for support in Product Design, Research, or Content Strategy!

Experience

• UX Designer · Oso (Contract through Pangea.app)02-01-2023

  • Led all UX Research & Design initiatives as first UX hire in an authorization as a service company • Developed comprehensive user research learning plans, orchestrated user research script creation, interview scheduling, and conducted interviews and user tests with 28 users across 5 sprints • Analyzed qualitative & quantitative feedback, consolidated insights, identified key takeaways, and curated a comprehensive database of feedback • Leveraged Openreplay and Mixpanel for data analysis, identifying actionable improvement opportunities • Established UX Research repository, encompassing user tests, research plans, feedback, data databases, UX Design artifacts, and implemented a systematic tagging system • Created design system in Figma, including UI Inventory, designing reusable components, standardizing typography, color usage, icons, hierarchies, and paginations, and proposed adjustments based on UX design best practices • Spearheaded projects aimed at enhancing core product areas, leveraging user research data. Led collaborative brainstorming and sketching sessions with engineers, translating findings into Figma designs for refined user experiences.

• UX Writer · Slick (Contract through Pangea.app)06-01-2022

  • Worked closely with leadership to define content requirements and strategy that best achieve business goals for product design startup. • Applied market research to understand emerging trends and evaluate competitive marketplace. • Wrote and edited content for website, presentations, speeches, and sales outreach sequences • Performed user research testing to validate VP content with target user personas. • Wrote content for blog posts on UX and Market Research, utilizing understanding of best practices for copywriting.

• QA Tester · Busker (Contract through Pangea.app)07-08-2022 – 09-09-2022

  • Led testing and feedback process of mobile and web designs, referencing Figma and live site. • Documented 200+ front end and functional bugs. • Tested the platform across multiple web browsers on desktop and mobile. • Suggested improvements for design based on UX best practices. • Analyzed documentation to assign priority level.

• UX/UI Design · Kingside Development (Contract through Pangea.app)03-01-2022 – 07-01-2022

  • Research, investigate, and evaluate user requirements for clients in healthcare, professional services, and legal fields. • Created content inventory templates and audit practices, managed content strategy for client websites. • Designed sitemaps, wireframes, low-fidelity mockups, and high-fidelity prototypes in Figma Create customer journey maps and customer personas. • Design websites in Webflow and managed CMS, utilizing Relume.

• UX Research · Jisell04-01-2022 – 07-01-2022

  • Led product team of 3 in user research for new product launch of Augmented Reality mobile app. • Created user research plan, detailing research objectives, process, and user interview script. • Led outreach to recruit target users for interviews. • Held user interviews using remote and local methods. • Analyzed user interview findings and created a report detailing high level insights, themes, and impact for design • Conducted heuristic evaluation of mobile app, making recommendations based on UX best practices.

• UX Research & Strategy · NuWork08-01-2021 – 12-17-2021

  • Led team of 3 in UX Research for e-commerce web redesign and cryptocurrency product design. • Developed survey design, interview scripts, and outreach copywrite for recruiting and interviewing users. • Collaborate with Developers and Designers to develop agency tools & business projections. • Educate team on Design Thinking and User Research methods. • Develop UX Strategy with client stakeholder and design team by analyzing competitive research, conducting user interviews, and assessing business objectives.

• UX/UI Design · ParkStash (Internship)04-01-2021 – 09-01-2021

  • Established research and design strategies for next quarter • Performed competitive analysis • Created a low fidelity wireframe of new website based on expected user needs using Excalidraw • Developed a high fidelity mockup of new website using Adobe XD • Designed logos and illustrations for website using Adobe Illustrator

• UX Research · EZBlueprint (Academic)01-01-2020 – 05-21-2020

  • Evaluated software based on User Interface principles and Human Factors Psychology. • Conducted and presented competitive analysis findings. • Conducted usability testing resulting in user feedback analysis. • Identified user personas, user's key needs, wants, frustrations, and envisioned in an affinity map. • Finalized report with specific recommendations for improving accessibility, usability, and aesthetic of software. • Presented feedback to CEO.

• UX Research Lead · Braven (Academic)01-01-2019 – 06-09-2019

  • Managed a team of 7 in user research of current mental healthcare resources. • Utilized Design Thinking process to Empathize, Define, Ideate, Prototype, and Test solution. • Conducted and led Empathetic Interviews with 20 users on mental health resources. • Analyzed user data to develop a unique solution to current usability problems. • Presented solution to a room of 300+ stakeholders in a competitive environment. • Awarded first place for UX solution in a competition between 20 other groups.

• UX Researcher · DaVita Kidney Care11-01-2023

  Qualitative UX Researcher

Education

• Maryland Institute College of ArtGraduate Degree, UX Design
• San Jose State UniversityBachelor's Degree, Psychology

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