Katrina M.

About

With a Bachelor's Degree in Business Administration from Florida Agricultural and Mechanical University, I have cultivated a diverse career across multiple industries. Currently, I serve as a Senior Business Center Assistant at Deloitte, where I excel in project management, financial reporting, and client relations. My role involves utilizing advanced Microsoft Office skills and internal software to ensure accuracy and service excellence. Previously, I launched and managed a successful eCommerce business, implementing digital marketing strategies and overseeing operations to drive revenue growth. My experience also includes roles as a New Home Sales Specialist and Realtor Associate, where I honed my sales and client engagement skills. I began my career as a Mathematics Teacher with Orange County Public Schools, where I improved student test scores through effective lesson planning and execution. My career reflects a commitment to adaptability, continuous learning, and delivering exceptional results.

Experience

• Senior Business Center Assistant · Deloitte07-01-2022 – 04-01-2024

  Efficient Project Management. Produced high-quality work while consistently meeting tight deadlines. Exceeded customer expectations by performing quality checks to ensure accuracy and maintaining service excellence. Successfully renegotiated deadlines when necessary, demonstrating adaptability and a commitment to exceptional service. Worked independently to manage tasks and meet organizational goals. Utilized advanced Microsoft Office skills and various internal software programs to manage and maintain complex financial reports and client records. Processed both vendor and client payments, ensuring timely and accurate transactions. Collaborated effectively with remote administrative and local teams, ensuring seamless coordination of tasks and projects in a virtual environment.

• Ecommerce Specialist · Ecommerce11-01-2014 – 07-01-2022

  Launched and managed a successful eCommerce business, overseeing product sourcing, marketing, sales, and customer service. Implemented digital marketing strategies, including SEO, social media advertising, and email campaigns, driving increased visibility and revenue. Managed inventory and supply chain operations, ensuring timely order fulfillment, inventory control, and strong vendor relationships. Analyzed sales data and customer behavior to refine product offerings, pricing strategies, and marketing campaigns. Created and optimized product listings with compelling copy, high-quality images, and strategic keywords, improving conversion rates. Delivered exceptional customer support, handling inquiries, returns, and resolving issues, ensuring high customer satisfaction and repeat business. Collaborated with influencers and affiliate marketers to expand brand reach and drive targeted traffic to the online store. Managed financials, including budgeting, profit analysis, and tax reporting, ensuring the business maintained healthy cash flow and profitability. Adapted to industry trends, continuously learning new tools and techniques to improve business efficiency and competitiveness in a dynamic market.

• New Home Sales Specialist · New Home Star06-01-2014 – 11-01-2014

  As a New Home Sales Specialist, likely contributed to sales strategies, client engagement, and closing deals for new home purchases.

• Realtor Associate · Keller Williams Realty, Inc.09-01-2012 – 03-01-2014

  As a Realtor Associate, likely involved in assisting clients with buying, selling, and renting properties, providing market analysis, and ensuring smooth real estate transactions.

• Mathematics Teacher · Orange County Public Schools08-01-2011 – 07-01-2012

  Hands on planning, management, and execution of daily lessons. Improved and increased standardized test scores of students.

Education

• Florida Agricultural and Mechanical UniversityBachelor's Degree, Business Administration

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