Kayla Miller

About

Experienced Product Manager with a strong background in healthcare and revenue cycle management. Proven track record in leading cross-functional teams, developing cloud-based EHR and analytics platforms, and ensuring compliance with HIPAA and regulatory standards. Skilled in data-driven decision making, technical specification, and strategic integration in the clinical ecosystem. Adept at stakeholder synthesis and developer experience advocacy. Experienced in product management for dermatology, ophthalmology, and plastic surgery specialties.

Experience

• Senior Product Owner · Integra Connect2022-02-01 –

  • Product Vision & Delivery: Lead two cross-functional agile teams in the end-to-end development of cloud-based EHR and Analytics platforms for Oncology and Life Sciences, ensuring 100% compliance with HIPAA and regulatory certification standards. • Data-Driven Decision Making: Directly query Snowflake databases to perform deep-dive data analysis, validating feature performance and identifying market gaps without relying on engineering bottlenecks. • Technical Specification: Streamline the development lifecycle by authoring comprehensive Backend API tickets, defining endpoints, and establishing technical contracts to ensure seamless system interoperability. • Engineering Alignment & AI Strategy: Experimented with Cursor AI to understand AI-assisted development workflows, enabling more accurate sprint estimation and identifying opportunities to accelerate the engineering lifecycle. • Developer Experience (DX) Advocacy: Leveraged hands-on exploration of AI coding tools to bridge the gap between product requirements and technical implementation, ensuring user stories align with modern, high-velocity development practices. • Strategic Integration: Architect third-party integration roadmaps and manage partner relationships to expand product capabilities across the clinical ecosystem. • Stakeholder Synthesis: Orchestrate discovery sessions with Early Adopters and internal UX/Architecture/Security teams to transform ambiguous client needs into high-fidelity roadmaps and rigorous Gherkin-style acceptance criteria.

• Product Manager · Availity2023-03-01 – 2023-09-01

  • Product Manager leading a team of product owners and product analysts with a focus on gateway products both for providers and payers. Train team members and enhance agile product processes for successful development execution. • Build roadmap for cross cutting company initiative. Collaborated with internal teams to plan and execute feature integrations, platform consolidation and transition to the cloud. • Lead payer and provider workgroups to obtain feedback on upcoming projects, feature definition, and UX designs.

• Product Manager · Nextech Systems2021-03-01 – 2022-02-01

  • Product Manager for leading 3 development teams across Nextech Select and Practice+ applications for Dermatology, Ophthalmology and Plastic Surgery specialties. • Responsible for bringing features from beginning to end including epic creation, research, UX/UI discovery, story writing, refinement, internal documentation, external user documentation, internal trainings, Early adopter client testing, Go-To-Market process and customer feedback. • Central point of communication for internal teams to assist with customer support, client success, implementations, new sales and roadmap planning • Hold recurring Nextech user guild to obtain feedback on new features the teams were working on and planning for to obtain feedback • Work and communicate with third party vendors to begin and maintain integrations with Nextech Applications.

• Billing Analyst · Nextech Systems2019-02-01 – 2021-03-01
• Billing Manager · Palm Harbor Dermatology2014-03-01 – 2019-02-01

  Responsible for hiring, training and coaching the billing department across 12 locations in addition to improving the functions of 6 additional dermatology practices in Florida and Texas as part of Dermatology Medical Partners. Responsibilities include; analyzing financial reports, credentialing all providers, MIPS/MACRA reporting for Medicare, training all staff on the eClinicalWorks program, processing claims and maintaining the success of the billing department.

• Kids Club and Hiring Director · Gainesville Health & Fitness2011-12-01 – 2013-12-01

  • In charge of hiring all new employees for 3 gym locations. Trained in all departments including; personal training, physical therapy, operations, sales, fitness, front desk, marketing, Face2Face coach and maintenance. Supervise 20 employees on a daily basis. Hire, train, and implement programs for 6-10 interns every semester. • In charge of all Kid’s Club facilities at 3 gym locations and a department of 40 employees. Completed scheduling, hiring, training, coaching all staff and developed programs for children from 6 weeks to 12 years old.

Education

• University of FloridaBachelor's degree, Parks, Recreation and Leisure Studies

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