About
With a robust educational background in Technology and Nuclear Medicine, I hold a Bachelor of Science from Bowling Green State University and certifications from The University of Findlay and Owens Community College. My career spans diverse roles, currently serving as a Network Analyst at Telesystem, where I specialize in network analysis, troubleshooting, and project management. Previously, I was a Help Desk/Managed Solutions Support Specialist at New Era Technology, focusing on IT assistance and backup solutions. As an IT Specialist at Midwest Eye Consultants, I managed network administration and provided extensive software support. I also have experience as an Instructor at Owens Community College, where I taught Nuclear Medicine and Medical Informatics. Earlier in my career, I was the Chief Nuclear Medicine Technologist at Oregon Clinic, overseeing cardiac imaging and radiation safety. My expertise lies in technical support, project management, and educational instruction.
Experience
- Network Analyst · Telesystem04-01-2022
Network Analysis, Troubleshoot phone issues with outages, setups and softphones, Assist with last mile network connection carrier support, Provides Technical and Operational Support to Customers for phones, network and software, Training of new staff, Project Management, Auditing
- Help Desk/Managed Solutions Support Specialist · New Era Technology05-01-2017 – 04-01-2022
Responds via email and phone to customers needing IT assistance, Dispatch appropriate Engineer to facilities, Manage Backup reviews, Project Management of Backup Solutions.
- IT Specialist · Midwest Eye Consultants11-01-2015 – 05-01-2017
Maintain and Support the various technologies and software of 4 facilities, Counsel on HIPAA compliance and Security Program, Network Administration Duties and staff education, Provide EHR support for troubleshooting and document creation, Hardware and Software repairs, Software Training including email, Microsoft Office (Word, Excel), Proofpoint, O365, SharePoint, Eyecare, Desktop Support, Phone system Configurations and support
- Instructor for Nuclear Medicine, Radiologic Physics and Medical Informatics · Owens Community College05-01-2011 – 06-01-2015
Educate incoming students about Nuclear Medicine, Prepare educational information, Curriculum Changes, Present Power Points, Assist with computer troubleshooting issues, Health Requirements and ODH responsibility of current records, Established and Maintained PACS system and iPad updates, Troubleshoot all desktop and mobile device issues for the department, iPad set-up for the entire department, Project Management.
- Chief Nuclear Medicine Technologist · Oregon Clinic06-01-2005 – 01-01-2008
Perform cardiac mobile imaging, Manage daily records and educate staff on radiation safety, Manage supplies and equipment.
Education
- Bowling Green State UniversityBachelors of Science, Technology
- The University of FindlayCertificate, Nuclear Medicine
- Owens Community CollegeAAS, Nuclear Medicine
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