Larry B

About

I have over 26 years in IT/Technology Support, working across various systems and software applications. My experience spans call centers, small and large office environments, and corporate settings. I specialize in hardware, software, networking, project management, supervision, procurement, and customer service. Additionally, I have expertise in smart home technology, home theater setups, surveillance cameras, VoIP, virtual assistance, remote management, documentation, and technical writing. I am eager to leverage my extensive knowledge and skills to contribute to your organization. Expert in Support: Passionate about identifying processes and solving complex technical challenges collaboratively with clients. Effective Communicator and Trainer: Skilled in training and troubleshooting, making complex information accessible to diverse audiences. Proficient Technical Writer and Editor: Known for producing precise and clear instructional content and video tutorials.

Experience

• Professional Freelancer · Freelance1998-01-01 –

  Technology & Business Solutions Freelancing Performing contract services both onsite and via remote services.

• Fiber Optic Splicer · Conexon, LLC2021-07-01 – 2021-09-01

  Fiber Optic Splicer / Lineman

• Technical Support Engineer (1099) · SyncroMSP2021-03-01 – 2021-05-01

  SyncroMSP L2/L3 Tech Support Assisting customers with troubleshooting the SAAS software and submitting bug tickets to dev team.

• IT Help Desk Manager (1099) · Omni Interactions, Inc.2020-04-01 – 2020-06-01

  Hired as Help Desk Manager to start the Help Desk Team at Omni Interactions, Inc. I was hired April 2020 to start the Help Desk. I worked a week doing it on my own, before given the opportunity to hire. I successfully recruited and hired 11 people to join my team within 30 days, trained the team members and successfully got them on-boarded to assist me with supporting the company's IT / support needs with client projects.

• Entrepreneur · Skyfox Global Solutions, LLC2018-01-01 – 2019-12-01

  I owned Skyfox Global Solutions, LLC. As CEO and COO, I managed and ran all aspects of the company, such as, but not limited to; sales, billing, customer care, technical support and also performed remote and onsite service calls.

• Agreement Admin+ · Apple2019-03-01 – 2019-06-01

  I served as a T1 Agreement Admin Advisor who was responsible for administration of AppleCare agreements.

• AppleCare Senior Advisor Mac+ (T2) · Apple2016-02-01 – 2019-06-01

  My primary responsibility is handling escalated calls for advanced technical support or requests for a manager in both the Mac and iOS queues.

• AppleCare Senior Advisor iOS (T2) · Apple2014-07-01 – 2019-06-01

  My primary responsibility is handling escalated calls for advanced technical support requests for a manager in the iOS queue.

• AppleCare iOS Advisor (T1) · Apple2012-07-01 – 2014-07-01

  I primarily was responsible for handling Apple ID issues, iTunes issues and iOS device issues with basic to intermediate troubleshooting and support.

• Entrepreneur · Axim Technology Solutions1998-01-01 – 2018-01-01

  I owned Axim Technology Solutions, for over 18 years. As CEO and COO, I managed and ran all aspects of the company.

Education

• DeVry UniversityBachelors Degree, Computer Information Science
• CompTIAA+, Information Technology
• CompTIAServer+, Information Technology
• CompTIANetwork+, Information Technology

Similar talent on Pangea

Ashley G.IT Support Specialist & Technical Analyst with Cross-Industry ExperienceHouston, TXKelvin M.Freelance IT Specialist and ConsultantNairobi, KenyaRob P.Experienced IT Project Manager and ConsultantSeattle, WAmmuna A.Technical Specialist | IT Support Expert