Natheesh Pannerchselvan

About

I am skilled in providing technical support for Microsoft operating systems, remote user support, software installation, networking, and printer support. I also have experience with ServiceNow, a leading IT service management tool. I am passionate about solving IT problems, enhancing customer satisfaction, and collaborating with my team and stakeholders.

Experience

• Deskside Support Analyst / Service Desk Analyst/Mobile Services · Long View Systems05-01-2019 – 08-01-2024

  Provided technical support and assistance to end-users, managed mobile services, and ensured efficient operation of IT systems.

• Technical Support Consultant · Rogers Communications05-01-2018 – 05-01-2019

  Provided technical support and solutions to customers, ensuring high levels of customer satisfaction.

• IT Assistant · Exhibition Place05-01-2017 – 05-01-2018

  Assisted in IT operations, supported event technology needs, and maintained IT equipment.

• Sales Associate · Techlink Computers05-01-2016 – 05-01-2017

  Assisted customers with purchases, provided product information, and supported sales operations.

Education

• York UniversityBachelor of Arts - BA, Information Technology

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