Kendall Gallagher

About

Experienced Product Leader with a strong background in digital business transformation, product strategy, and execution across various industries including government services, mortgage, and financial services. Proven track record in managing and mentoring product teams, developing product visions, and leading large-scale modernization programs.

Experience

• Product @ Publicis Sapient Government Services · Publicis Sapient2022-01-01 –

  Lead product strategy and execution across large-scale modernization programs for federal agencies. Manage and grow a team of Product Managers while partnering with engineering, UX, and data teams to deliver transformation outcomes in highly regulated environments. Case Management Modernization (CMS) • Led end-to-end product ownership for modernization of a federal case management system, eliciting requirements from analysts, managers, and compliance stakeholders to redesign core case workflows and approvals. • Defined and implemented standardized case types with role-based steps, in-system approvals, and decision checkpoints, accelerating analyst throughput and improving managerial oversight and auditability. • Designed and delivered system integrations to ingest and normalize lab reports directly into cases, ensuring analysts had timely, actionable data to support investigations and downstream decision-making. • Consolidated and mapped disparate legacy data schemas into a unified data model, establishing a single source of truth and enabling automation across case intake, assignment, and processing. • Identified, evaluated, and socialized AI opportunities—including predictive case triage, automated document classification, and intelligent routing—to reduce manual effort and improve case prioritization. National Web Modernization (6,000+ Site Drupal Migration) • Defined product strategy for a multi-year transformation of a federated digital ecosystem supporting 6,000+ public-facing sites. • Designed persona-driven navigation and structured content models, enhancing discoverability and enabling distributed content teams to publish with confidence. • Mentored PMs across the platform, strengthening product thinking and delivery practices. • Established effective sprint and PI planning routines, ensuring alignment to mission, compliance, and modernization milestones.

• Director of Product Management · New American Funding2021-06-01 – 2022-01-01

  • Developed vision and strategy by through the introduction of Outcome Based Roadmaps; monitoring and linking outcomes of product enhancements to performance and impact to the business • Hired, led, coached and mentored a team of Product Managers and Business Analysts to be champions of verticals within the mortgage industry, while monitoring their career growth and skillset • Partnered with NAF team leaders and divisions to develop a product pipeline that effectively addresses short term, long term and emerging opportunities • Implemented Validation Cycles processes in partnership with UX/UI teams to improve speed to market and reduce sunken cost of development, working directly with the customer during these cycles by putting their needs first in concept testing • Led geographically dispersed product team who are responsible for full Product Lifecycle Management; Communicates the product vision to ensure product delivery is aligned with strategy

• Associate Director of Product Management · New American Funding2020-09-01 – 2021-06-01
• Product Manager · Bloomberg Industry Group2019-06-01 – 2020-09-01

  Product Manager on Bloomberg Industry Group's flagship product, Fixed Assets. The software we build applies tax and accounting guidance for multiple jurisdictions and industries to unique customer fact patterns. • Supports the Product Lead in market research to determine the tactical direction and road-map of the product while managing prioritization and trade-offs • Champions new features and resolve strategic issues to meet the product's strategic, financial, and technical goals using Objectives and Key Results framework • Analyze and understand Subject Matter Expert's (CPA) requirements to ensure the product maintains reliable tax and accounting rules and translates requirements into detailed, crisp, user stories • Coordinate with Customer Service and guide escalations to resolution to maintain products success • Facilitates Agile Scrum ceremonies for a non co-located scrum team

• Product Owner · Publicis Sapient2016-07-01 – 2019-06-01

  Major Telecomm Player • Managed enhancements and new features within portals. • Gathered requirements through stakeholder meetings to define scope. • Tracked progress of tech stories in JIRA throughout each sprint. • Maintained Confluence spaces documenting the business design and user stories. • Coordinated with 10+ UX/UI designers, front/back-end developers, and QAs through design, development, testing, and deployment. • Solicited feedback through solution demos to roadmap improvements and optimizations. American Financial Services Company • Coordinated with client stakeholders and an offshore operational support team to deploy content and legal disclosures to digital channels via AEM 6.0. • Managed daily operations of work, set expectations and guidelines, managed delivery schedule and agreements, generated reports on the team’s active performance. • Implemented a new offshore model for the client, resulting in a drastic improvement in the streamlining of the client’s content deployment and web releases. U.S. Department of Health and Human Services Agency • Assisted in the discovery process to understand the client’s needs in building a pilot portal. • Worked hands-on with the client and end users during requirement working group sessions to ensure all business needs were met. • Relayed the requirements to an in-house development team tasked with building a data collection portal. Sapient Mortgage Practice • Coordinated with Frontend and Backend developers, UI Developers, and UI Designers to gather requirements, create use cases, and user stories to yield working screens on a Blockchain platform for all parties involved in a real estate title transfer execution. • Worked with an animation team to structure a video walk- through of the story of Blockchain technology in the real estate title space. This resulted in a successful proof of concept showcase.

Education

• Virginia Commonwealth University - School of BusinessBachelor's degree, Finance, General

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