Kerry Dor

About

Passionate and results-driven IT professional with a proven track record in leveraging innovative technologies to create optimal user experiences. Seeking a Scrum Master role to facilitate agile methodologies, foster collaboration, and drive efficiency within cross-functional teams. Committed to continuous growth and adding value through expertise in Microsoft 365, technical troubleshooting, and end-user support.

Experience

• Info Systems & Deskside Support Specialist · Syros Pharmaceuticals06-01-2022 – 12-01-2023

  Responsible for providing technical support and troubleshooting for information systems and deskside issues.

• Help Desk Technician · 42 North Dental01-01-2022 – 06-01-2022

  Provided technical support and assistance to end-users for hardware, software, and network issues.

• Engineer I · MicroData05-01-2021 – 12-01-2021

  Assisted in the design, implementation, and maintenance of engineering projects and systems.

• Associate Desktop Support Specialist · Broad Institute of MIT and Harvard02-01-2021 – 06-01-2021

  Provided desktop support and troubleshooting for hardware and software issues to ensure smooth operation of systems.

• Incident Analyst · Granite Telecommunications09-01-2020 – 11-01-2020

  Monitored and analyzed incidents to ensure timely resolution and minimize impact on business operations.

Education

• Northeastern UniversityBachelors Degree, Business Administration and Management, General

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