About
I am an innovative IT professional dedicated to staying ahead of the latest technological advancements and positioning myself at the forefront of industry innovation. My expertise lies in user support, top-tier customer service, and extensive database experience. I am committed to delivering technical excellence while prioritizing the protection of user data and access privileges. Additionally, I am well-versed in onboarding and offboarding using Microsoft Azure and Microsoft Intune. My proactive approach to continuous learning ensures that I am well-prepared to execute IT solutions for complex challenges successfully.
Experience
- Sr.IT Analyst · Goodwin02-01-2024 – 07-01-2024
I used Power BI to create and maintain interactive dashboards that tracked helpdesk performance metrics and KPIs. I also used advanced SQL techniques to perform in-depth data analysis on helpdesk interactions, identifying underlying patterns and inefficiencies. Additionally, I worked with end-users, providing training and workstation support to maximize workstation efficiency. I used diagnostic tools to identify root causes and implement stable solutions, reducing repeat incidents.
- Senior IT Analyst · Beth Israel Lahey Health10-01-2023 – 03-01-2024
As a Healthcare Senior IT Analyst, I have expertise in managing Epic EHR systems. I am skilled in enhancing their functionality and patient care through customized workflows and robust security protocols. My job requires me to have a comprehensive understanding of the latest healthcare IT developments and remain calm and focused during critical situations. I collaborate effectively with multi-disciplinary teams and play a pivotal role in aligning IT solutions with healthcare objectives. Moreover, I navigate the high-pressure demands of the healthcare environment with empathy and patience.
- Senior Information Technology Analyst · SharkNinja06-01-2022 – 10-01-2023
I managed Active Directory and Office 365 for 500 users, ensuring secure access, resolving access issues, implementing security measures, and handling data backups and disaster recovery. I collaborated with teams on IT projects and maintained a secure cloud-based infrastructure using Microsoft Azure services.
- Sr.Technical Support Specialist · Vertex Pharmaceuticals01-01-2021 – 06-01-2022
I have extensive experience in troubleshooting a diverse range of hardware and software issues. I am skilled in managing user accounts through Active Directory, and deploying Office 365 and Windows OS. Additionally, I provide remote support, use Docker for software deployment, and handle support requests through Jira. I prioritize critical issues and educate users on technology. I am proficient in managing IT inventories and collaborating on resolving complex network or hardware problems.
- Information Technology Specialist · Studio 2402-01-2019 – 10-01-2021
Prepare and finalize designs for printing. This involves adjusting color profiles, ensuring proper dimensions and resolution, and creating print-ready files. It's important that I have a good understanding of the printing process and how different materials and inks behave in order to be successful in my role.
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