Kristell Boyer

About

I’m Kristell Boyer, a dedicated Project Manager and Supply Chain professional with more than 10 years of experience driving operational excellence and leading client-focused initiatives in logistics and pharmaceutical manufacturing. I specialize in process improvement, project coordination, and client relationship management, with a strong command of SAP, ERP, and WMS systems. My career has evolved from hands-on warehouse management to overseeing strategic projects that bridge communication between clients and internal teams ensuring accuracy, compliance, and on-time delivery every step of the way. Currently, I manage client programs, overseeing production forecasts, order planning, and cross-departmental collaboration to meet the complex demands of various projects. I’m passionate about transforming operational challenges into structured, data-driven solutions that enhance performance and strengthen client relationships.

Experience

• Account Manager · Sharp Services04-01-2024 –

  Serve as primary liaison between customers and internal teams; manage client accounts, onboarding, and ongoing satisfaction; coordinate cross-functional communication and ensure service levels.

• Resolution Supervisor · Radial Inc.09-01-2021 – 02-01-2024

  Oversaw resolution processes, investigated and resolved customer issues; led cross-functional teams to improve order processing and customer satisfaction; monitored performance against SLA.

• Inventory Control Supervisor · UNFI06-01-2021 – 10-01-2021

  Led daily inventory control operations, ensured stock accuracy, supervised staff, and supported onboarding and process improvements.

• Customer Service Specialist · UBS Aesthetics12-01-2018 – 06-01-2021

  Provided customer service support for medical equipment; processed orders; resolved inquiries; maintained client relationships and coordinated deliveries.

• Operations Supervisor · KGP Logistics04-01-2014 – 12-01-2018

  Managed daily operations, warehouse functions and safety; supervised associates; oversaw inventory activities; supported onboarding and process improvements.

Education

• DeSales UniversityBachelor of Business Administration, Business Administration and Management
• Northampton Community CollegeBusiness Administration and Management, General

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