Larissa Léo

About

With a diverse background in hospitality and marketing, I am currently pursuing a Bachelor's degree in Psychology at UNIFAE, expected to complete in 2029. I hold a Bachelor of Technology in Hotel Management from Centro Universitário Senac and have engaged in digital communication studies at O Novo Mercado. My professional journey includes a role as Coordenador Administrativo at SuperTravels, where I optimized internal processes and enhanced customer experiences. As a Marketing Strategist, I independently crafted marketing strategies focusing on brand development and digital engagement. My hospitality experience spans roles such as Receptionist at Silversea Cruises and Junior Assistant Purser at Princess Cruises, where I honed my skills in guest services and financial management. I also contributed to the reception team at Club Med, ensuring excellent customer service. My career reflects a commitment to enhancing customer satisfaction and operational efficiency through strategic planning and digital tools.

Experience

• Coordenador administrativo · SuperTravels09-01-2024

  Desenvolvimento e implementação de processos internos para otimizar o atendimento e garantir uma experiência personalizada para os clientes. Criação e gerenciamento de um banco de roteiros padronizados, resultando na redução do tempo de resposta em até 30% e no aumento da eficiência da equipe. Estruturação de estratégias administrativas para organização de cronogramas e processos financeiros, alinhados às melhores práticas de mercado. Uso de ferramentas digitais para planejar campanhas de marketing e gerenciar dados de clientes, contribuindo para o aumento da captação de leads. Supervisão do planejamento de viagens, desde a pesquisa de destinos até a finalização de pacotes, com foco na satisfação do cliente.

• Marketing Strategist · Self-employed01-01-2024 – 12-01-2024

  Worked independently to develop and implement marketing strategies for various clients, focusing on brand development, digital marketing, and customer engagement.

• Receptionist · Silversea Cruises03-01-2023 – 10-01-2023

  Responsible for managing guest check-ins and check-outs, handling guest inquiries, and providing exceptional customer service aboard the cruise.

• Jnr Ass Purser · Princess Cruises06-01-2022 – 12-01-2022

  Assisted in managing financial transactions, guest services, and administrative tasks to ensure smooth operations on board.

• Reception Manager · CLUB MEDITERRANEE10-01-2020 – 05-01-2022

  Leadership and Team Training: Leading an international team, providing ongoing training and development to improve the quality of reception operations and customer service. Increasing Sales and Motivation: Implementing strategies that resulted in increased local sales and strengthened team motivation, aligning actions with the company's objectives.

Education

• UNIFAEBachelor's degree, Psychology
• Centro Universitário SenacBachelor of Technology - BTech, Tecnologia em hotelaria
• O Novo MercadoDigital Communication and Media/Multimedia

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