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Lauren Moulsley

Lauren Moulsley

Deputy Manager excelling in team and risk management at B&Q

4 yrs experience · <10 hrs/week

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About

Ambitious individual striving for excellence

Skills

Account ManagementBusiness StrategyCross-functional collaborationCustomer ExperienceCustomer ServiceFinancial AnalysisIntercultural CommunicationMarketingRetailTraining

Experience

  • Deputy Manager · B&Q

    Responsible for managing a team of 178 employees, overseeing operations, and ensuring customer satisfaction.

  • Acting Deputy Manager · B&Q01-01-2022 – 03-01-2022

    Served as Acting Deputy Manager, providing leadership and support during a transitional period.

  • Project Management · B&Q09-01-2021 – 12-01-2021

    Managed projects to improve store operations and customer experience.

  • Showroom Manager · B&Q01-01-2021 – 09-01-2021

    Managed a showroom with a headcount of 24, focusing on sales and customer service.

  • Building, Tradepoint, Hardware & EPHC Manager · B&Q10-01-2019 – 01-01-2021

    Oversaw departments with a headcount of 35, ensuring efficient operations and customer satisfaction.

Education

  • John Madejski Academy
  • Bourne AcademyA level, AS PE

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