Leah Paul

About

With a Bachelor of Science in Mass Communications from Virginia Commonwealth University, I have developed a robust career in public information, media relations, and client success. Currently, I serve as the Public Information Officer for the Loudoun County Sheriff's Office, where I manage public and media communications. Previously, I held roles at GovExec, advancing from Manager to Associate Director of Client Success, where I honed skills in marketing program management, client relationships, and digital advertising. My experience extends to the National Association of Corporate Directors, where I focused on client relations and process improvement as a Membership Advisor and Coordinator. Proficient in tools like Google Analytics, Salesforce, and social media platforms, I am dedicated to enhancing communication strategies and fostering client success.

Experience

• Public Information Officer, Media Relations and Communications · Loudoun County Sheriff's Office02-01-2024

  Responsible for managing public information and media relations for the Loudoun County Sheriff's Office, ensuring effective communication with the public and media outlets.

• Associate Director, Client Success · GovExec06-01-2022

  Managed marketing program management, client relationships, account management, content creation, digital advertising, and sales pipeline forecasting. Utilized tools like Google Analytics, Google Adwords, Salesforce, Asana, Slack, Wordpress, and social media platforms.

• Manager, Client Success · GovExec11-01-2021 – 06-01-2022

  Managed marketing program management, client relationships, account management, content creation, digital advertising, and data management. Utilized tools like Google Analytics, Google Adwords, Salesforce, Asana, Slack, Wordpress, and social media platforms.

• Membership Advisor (Account Management & Client Success) · NACD (National Association of Corporate Directors)01-01-2020 – 11-01-2021

  Focused on client relations, customer success and support programs, process improvement, client onboarding and retention, product adoption, and data analysis. Utilized Salesforce CRM, DOMO, Marketo, and MailChimp.

• Membership Coordinator (Account Management & Client Success) · NACD (National Association of Corporate Directors)09-01-2018 – 01-01-2020

  Focused on client relations, customer success and support programs, process improvement, client onboarding and retention, product adoption, and data analysis. Utilized Salesforce CRM, DOMO, Marketo, and MailChimp.

Education

• Virginia Commonwealth UniversityBachelor of Science - BS, Mass Communications

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