Len M.

About

With a robust educational background from Webster University, including three Master of Arts degrees in Human Resources Development, Management and Leadership, and Human Resources Management, I have cultivated a comprehensive skill set in organizational growth and development. My professional journey began at Keiser University as an Admissions Counselor, where I honed my communication and counseling skills. I then transitioned to roles in human resources management, focusing on recruitment and staffing for healthcare professionals at Loyal Source Government Services and Comprehensive Health Services. As a self-employed consultant, I specialized in assisting small businesses and military veterans, emphasizing IT, cybersecurity, and healthcare. Currently, as a Service Delivery Manager, I oversee client services, ensuring high-quality standards and satisfaction. My career reflects a commitment to excellence in human resources and service delivery, with a passion for supporting veterans and small businesses.

Experience

• Service Delivery Manager · Confidential01-01-2021

  As a Service Delivery Manager, responsible for overseeing the delivery of services to clients, ensuring high-quality standards and client satisfaction.

• Self Employed · Consulting Services08-01-2016 – 01-01-2021

  Seasoned professional specializing in assisting small businesses in the areas of Organizational Growth and Development while building high performing teams that can deliver high quality to respective clients. Assist with day-to-day operations and management of the recruitment department, account management, business development, marketing/advertising, and other facets of business operations. Providing contingent services to government contractors across the United States, with a special focus on helping small business grow. Committed to helping our military veterans find employment as they transition back to the workforce. Areas of expertise include IT, Cyber Security, Healthcare, Information Technology, Finance, Executive Search and Program/Project Management.

• Human Resource Management (Recruitment, Selection & Staffing) · Loyal Source Government Services11-01-2013 – 08-01-2016

  Responsible for the full life cycle recruitment, selection, compensation negotiation, and placement of Healthcare professionals ranging from Registered Nurses through Nurse Practitioners, Physician Assistants, and Physicians of all specialties. Special Emphasis on hard to fill positions and locations. Placing High Quality candidates in Department of Veterans Affairs Medical Centers (VAMC) and Community Based Out-patient Clinics (CBOC) as well as Military Treatment Facilities around the country. Responsibilities include: Determining SCA and Non-SCA qualified positions. Recruiting, interviewing and matching qualified candidates to contract requirements. Conducting telephone interviews. Processing employment and clearance paperwork. Developing and managing a candidate database for current and future contracts. Participating in industry events to assist with business development. Ability to work in a time-sensitive environment. Discussing compensation and benefits packages. Assisting with training of recruitment team and new recruiter orientations. Marketing and Lead Generation Management: Responsible for developing a department and leading a team of Marketing Specialists (9) to generate leads as well as sourcing for experienced healthcare professionals to work with the Department of Veterans Affairs and the United States Military. The marketing team handles the digital marketing and advertisements for all positions available both internally and externally throughout the organization. Manage and Supervise the activities of 7 Marketing Specialists who are responsible for Sourcing and Screening candidates while maintaining various Job Boards and advertisements. Provide qualified leads to Recruiters and Recruiting Coordinators for placement in various areas within the medical field. Maintain ATS database for process management and lead generation for over 25 professional recruiters.

• Human Resource Manager (VA Staffing) · Comprehensive Health Services10-01-2013 – 11-01-2013

  Responsible for recruiting and certifying medical providers to complete disability examinations for separating service members of the US Armed Forces. Providers are contracted with CHSi through the Department of Veterans Affairs to provide much needed examinations to reduce the current backlog of Veterans claims for compensation and pension benefits as processed through the Veterans Benefits Administration (VBA) on behalf of the veteran to receive benefits from the Veterans Health Administration (VHA).

• Human Resources - Career Development/Counseling · Keiser University03-01-2012 – 09-01-2013

  The key role of Admissions Counselor is to communicate effectively in the process of qualifying and enrolling new students. The Admissions Counselor is typically the first contact a prospective student has with Keiser. The nature of the rapport that is built with the student is often the deciding factor in the student’s decision to attend a Keiser program. As the student’s first contact, Admissions Counselors also play a critical role in ensuring the new student’s successful transition and integration into their respective programs. Admissions Counselors are responsible for acquiring and enrolling qualified candidates for their campus. Admissions Counselors accomplish this through: Attracting, engaging, and interviewing prospective students. Maintaining a history of potential candidates. Enrolling and matriculating qualified students.

• Program/Project Management · US Army08-01-1991 – 09-01-2011

  Program Manager, Trainer, Facilitator, Liaison

Education

• Webster UniversityMaster of Arts (M.A.), Human Resources Development
• Webster UniversityMaster of Arts (MA), Management and Leadership
• Webster UniversityMaster of Arts (M.A.), Human Resources Management
• Excelsior UniversityBS, Liberal Arts and Sciences/Business Administration Management
• Vernon Township High SchoolDiploma, General

Similar talent on Pangea

Bryana M.Strategic HR & Operations Leader • Driving Organizational Growth • Talent Strategy & Executive CoachingHuntsville, ALAddie C.Experienced HR Professional and EducatorWashington, DCCharlotte R.Experienced Human Resource Professional and Digital Marketing SpecialistMilwaukee, WIShakira W.Business Operations and HR Management ExpertNew York, NY