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Liliana Guillen

Liliana Guillen

Operations Manager at Concentrix

13 yrs experience · San Salvador, El Salvador · 20-30 hrs/week

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About

I have 10 years on the call center industry, I have experience working with people leading towars a goal, I like to have a deep connection with my direct reports to motivate them in a better way and as well develop them at work.

Skills

AdministrationBusiness AdministrationClient ManagementFinancial ManagementLabor RelationsManagementOperations ManagementOrganization

Experience

  • Operations Manager · Concentrix05-01-2020

    Overseeing the daily operations in the company.

  • Customer Care Team Lead · Convergys10-01-2013 – 04-01-2020

    Responsible for the day-to-day supervision of a group of call center associates with experience in sales, technical support and customer care.

Education

  • IBMIBachelor of Business Administration (B.B.A.), Business Administration
  • Universidad Católica de Honduras 'Nuestra Señora Reina de la Paz'​Doctor of Medicine - MD, Health

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