About
With a dynamic career in customer service and operations management, I have been contributing to Accenture since January 2023 as a Workforce Manager, Customer Experience Coach, and Customer Contact Representative. My role involves optimizing workforce operations, mentoring teams to elevate customer experiences, and effectively managing customer interactions. Prior to this, I served as a Branch Officer at Rogers Capital from September 2021 to December 2022, where I was instrumental in overseeing branch operations, ensuring customer satisfaction, and managing financial services. My experience has equipped me with a robust skill set in customer service excellence and operational efficiency, making me adept at driving team performance and enhancing customer satisfaction.
Skills
Experience
- Workforce Manager, Customer Experience Coach, Customer Contact Representative · Accenture01-01-2023
As a Workforce Manager, Customer Experience Coach, and Customer Contact Representative at Accenture, likely contributed to managing workforce operations, coaching teams to enhance customer experience, and handling customer interactions effectively.
- Branch Officer · Rogers Capital09-01-2021 – 12-01-2022
As a Branch Officer at Rogers Capital, likely responsible for overseeing branch operations, ensuring customer satisfaction, and managing financial services.
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