Wendy Kleinbooi
Customer Service Team Lead Specialist
7 yrs experience · <10 hrs/week
About
With a Bachelor of Arts from IIE Varsity College, I have built a robust career in customer service and team leadership. Currently, I serve as a Customer Service Team Lead at Concentrix, where I focus on delivering high-quality service and ensuring customer satisfaction. Prior to this, I honed my leadership skills at Webhelp, managing a team to meet performance targets and enhance customer experiences. My career began at Tsogo Sun as a Hostess, where I developed strong interpersonal skills. I then transitioned to a Consultant role at Cci Umhlanga, providing expert advice to improve business processes. My diverse experience across these roles has equipped me with a comprehensive understanding of customer service dynamics and team management.
Experience
- Customer Service Team Lead · Concentrix04-01-2024
Leading a team of customer service representatives to ensure high-quality service and customer satisfaction.
- Team Leader, Customer Service Representative · Webhelp11-01-2021
Managing and guiding a team of customer service representatives to achieve performance targets and provide excellent customer service.
- Consultant · Cci umhlanga01-01-2017 – 01-01-2018
Providing expert advice and support to clients to improve business processes and outcomes.
- Hostess · Tsogo Sun01-01-2013 – 01-01-2016
Welcoming and assisting guests to ensure a pleasant experience at the venue.
Education
- IIE Varsity CollegeBachelor of Arts - BA
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