Lily Edri

About

I’m a recent graduate with a background in psychology and political science, currently working as an English language assistant in Spain. I specialize in writing, proofreading, and refining content for clarity, tone, and audience engagement—ranging from academic essays and research-based writing to blogs and website copy. With a strong foundation in psychology and storytelling, I focus on communicating ideas clearly and persuasively while preserving the original voice. I’m detail-oriented, deadline-conscious, and comfortable adapting my writing style to fit different brands, audiences, and goals.

Experience

• Team Member · University of Miami Special Olympics Club2021 –

  - Engage in events and activities that supported athletes with intellectual disabilities, enhancing my ability to foster a welcoming and inclusive environment for all participants

• Social Media Manager · University of Miami Surfrider Club2021 – 2024

  - Create and curate high-quality posts, stories, and multimedia content tailored to the UM Surfrider audience, to effectively communicate the organization's mission and values\n- Boost follower engagement and growth through targeted campaigns, interactive posts, and consistent brand messaging, resulting in a measurable rise in followers and interactions\n- Monitor and report on social media analytics to optimize content strategies, improve reach, and ensure alignment with organizational goals\n- Active participation in the UM Surfrider Club for four years, showing consistent dedication to environmental advocacy and the organization's mission

• Food and Beverage Team Member · Carolina Crab Company2023 – 2023

  - Serve lunch and dinner up to 100 customers per shift in a rapidly changing and fast-paced environment\n- Resolve customer complaints, supply chain disruptions, staffing issues\n- Utilize strong interpersonal and communication skills to build rapport with guests, anticipate their needs, and exceed expectations\n- Mentor new hires by transferring knowledge on customer service best practices, product knowledge, and company policies\n- Earn repeat business and positive reviews for excellent customer service, demonstrate a commitment to delivering exceptional client care

• Food and Beverage Team Member · Carolina Crab Company2024 – 2024

  - Serve lunch and dinner up to 100 customers per shift in a rapidly changing and fast-paced environment\n- Resolve customer complaints, supply chain disruptions, staffing issues\n- Utilize strong interpersonal and communication skills to build rapport with guests, anticipate their needs, and exceed expectations\n- Mentor new hires by transferring knowledge on customer service best practices, product knowledge, and company policies\n- Earn repeat business and positive reviews for excellent customer service, demonstrate a commitment to delivering exceptional client care

• Food and Beverage Team Member · Truffles Cafe2022 – 2022

  - Provide attentive and personalized dining experiences to guests in a fine-dining environment\n- Ensure customer’s satisfaction with meticulous attention to detail and a deep understanding of the menu\n- Demonstrate the ability to remain calm and composed during peak hours and high-pressure situations\n- Work closely with staff and fellow servers to coordinate seamless delivery of food and beverages, contribute to a cohesive team dynamic and smooth restaurant operations

• Food Service Team Member · Giuseppe's Pizza & Pasta House Shelter Cove2019 – 2021

  - Handle high volume of dine-in and take-out orders with speed and accuracy, to ensure customer satisfaction through prompt service and attention to detail\n- Develop a clear understanding of the menu, including ingredients and preparation methods, to assist customers with informed recommendations and accommodate dietary preferences\n- Adjust quickly to varying demands, from managing busy shifts to fulfilling complex orders\n- Engage with customers in a friendly and approachable manner, to foster a welcoming atmosphere that encourages repeat business and positive word-of-mouth

Education

• University of MiamiBachelor of Arts - BA, Political Science and Government, Psychology

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