Lily Zook

About

Currently pursuing a degree in Interdisciplinary Studies at Oakland University, I am set to graduate in 2026. My professional journey began with roles that honed my customer service and organizational skills, such as working as a Barista at Starbucks and Chartwells, where I mastered multitasking in high-pressure environments. I further developed my administrative capabilities as an Administrative Assistant at Oakland University's Office of the Provost. My role as an Intern at OUCares enriched my experience in data collection and interaction with special needs participants. Currently, I serve as a Community Manager at BackTable Vascular and Interventional, where I manage community outreach and oversee large-scale projects. My diverse experiences have equipped me with strong communication, problem-solving, and team-building skills, essential for thriving in dynamic and remote work settings.

Experience

• Community Manager · BackTable Vascular and Interventional06-01-2025

  As a Community Manager at BackTable, I handle a wide variety of projects and responsibilities. From community outreach, to maintaining provider profiles and managing weekly newsletters, my role is always evolving. I provide the necessary organizational skills needed for the role, being that it is fully remote. I work with a nationwide team, and our latest projects have involved large-scale updates to the website.

• Pro Shop Clerk · Oakland University04-01-2025 – 09-01-2025

  Handled extremely high-volume phone calls and in-person golfers/customers. Managed check-ins, scheduling, and maintained the face of an upper-scale golf club. Built strong relationships with golfers, quickly solving problems to give them the smoothest experience.

• Barista · Chartwells08-01-2024 – 04-01-2025

  Assisted in morning breakfast rush, crafting coffees and food in a fast-paced, university setting. Assisted with stocking, light inventory, customer interactions, and multi-tasking with a small team. Developed customer service, stocking, organization of cafe’s grocery area, troubleshooting, espresso bar usage, and team-building skills.

• Intern · OUCares06-01-2024 – 08-01-2024

  Conducted daily data collection used for evaluations of special needs participants. Assisted with activity planning and execution, helped participants with daily work. Organized various outings for the participants, attended weekly debriefs, and gained valuable knowledge and skills in dealing with the disabled population. Built interaction skills for dealing with disabled children/adults, learned advanced data collection for constant activity tracking, and developed problem-solving and quick thinking in an unpredictable classroom setting.

• Barista · Starbucks10-01-2023 – 06-01-2024

  Crafted drinks and food as part of a team of about 20 people. Collaborated with others on team meetings, customer service, and solving location-related problems. Demonstrated strong work ethics and built lasting relationships with customers. Developed relationship-building with coworkers, management, and customers, and multi-tasking in a high-volume environment.

• Administrative Assistant · Oakland University Office of the Provost06-01-2023 – 08-01-2023

  Provided front desk and clerical support to the Office of the Provost staff. Assisted with ingoing/outgoing mail, answering the phone, faxing/copying/printing duties. Conducted research for administrative staff and assisted Associate Provosts with various organizational tasks. Utilized de-escalation skills to handle unhappy parents and outsiders to the university. Managed heavy Excel/Google Sheets use for high-volume organization/sorting, and maintained confidentiality and communication within a higher-security office.

Education

• Oakland UniversityInterdisciplinary Studies
• Henry Ford High SchoolHigh School Diploma

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