Linda Chenoufi

About

Business management professional with experience leading cross-functional initiatives across SaaS, healthcare technology, digital products, and marketplace platforms. Skilled in translating business objectives into actionable requirements, coordinating technical and non-technical stakeholders, driving adoption and customer success, and managing projects from concept through implementation. Recognized for strong communication, stakeholder management, documentation, and client-facing leadership, with experience in product ownership, process improvement, implementation, operations, and strategic planning within fast-paced startup environments.

Experience

• Customer Success Lead · Skyra.AI04-01-2026

  Serve as primary point of contact for 15+ clients, managing relationships and driving successful adoption of Bluebird AI, an AI-enabled CRM for home health and hospice agencies. Designed and implemented a customer prioritization framework based on client health, market potential, and revenue contribution — enabling a small team to triage a high-volume support queue and direct resources to highest-impact accounts. Created onboarding materials, operational procedures, account documentation, and internal knowledge resources to improve scalability and team efficiency. Partner with leadership to strengthen customer support processes and operational workflows. Act as primary liaison between the company and its external marketing agency, aligning messaging, positioning, and go-to-market initiatives.

• Product Owner · BeMyGuest10-25-2025 – 04-01-2026

  Led end-to-end development of a Call Plan Management (CPM) platform for pharmaceutical sales organizations — delivered a client-ready product in 2 months, supporting 357 users across 2 clients after launch. Gathered stakeholder requirements and translated business needs into detailed product specifications, workflows, and development priorities. Owned the full product lifecycle from discovery and planning through development, testing, deployment, and user adoption. Collaborated with developers to define requirements, prioritise enhancements, and ensure successful delivery. Conducted product demonstrations, onboarding sessions, and solution presentations for prospective and existing clients. Led development and iterative enhancement of an Answer Engine Optimisation (AEO) platform, including PRD, feature planning, and release management. Served as bridge between clients, leadership, and technical teams, ensuring alignment throughout the product lifecycle.

• Brand Strategist · Digtinctive02-01-2025 – 12-01-2025

  Defined brand strategy, positioning, messaging, and user acquisition initiatives for a marketplace platform. Developed and executed digital marketing strategies to support growth, engagement, and brand awareness objectives. Directed content production from concept through execution, including campaign planning, storytelling, and performance analysis. Coordinated external contributors — designers, content creators, and video editors — to deliver consistent brand communication. Supported partnership development, business growth, and community engagement efforts across a startup environment.

• Management Intern · Mapfre asistencia07-01-2022 – 09-01-2022

  Completed a 2 month internship at Afrique Assistance where I had the opportunity to spend time in various departments of the company. This allowed me to gain an understanding of a multinational's internal operations -including the management structure and the flow of information between departments- , and provided me with insight into the workings of a successful organization. I wrote my bachelor thesis “The importance of coordination between Marketing and Sales” during my internship at this company.

Education

• IHEC CarthageMaster's Degree in Management of Hospitality & Tourism Organisations, Management of Hospitality & Tourism Organisations
• ISETH Sidi DhrifBachelor in Business Management, Business Management

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