Linda Muthoni Irungu

About

Experienced in customer service and operations management, I excel at transforming customer satisfaction levels by strategically streamlining processes. I believe in delivering clear, consistent, and sometimes unconventional solutions that keep customers loyal. With a track record of boosting operational efficiency, I’m driven to create customer-centric environments that push boundaries and exceed expectations.

Experience

• Customer Care Executive · Mama Maggie's Kitchen01-01-2019 – 05-01-2022

  *Greeting and Seating: Welcoming guests, managing reservations, and seating guests promptly. *Resolving Complaints: Addressing and resolving guest concerns to ensure a positive dining experience. *Coordinating with Staff: Communicating with waitstaff, kitchen, and management to deliver timely service. *Customer Feedback Collection: Gathering feedback to identify areas for improvement. *Promoting Services and Specials: Informing guests about daily specials, promotions, or events to enhance their experience. *Ensuring Cleanliness and Organization: Monitoring the dining area for cleanliness and a welcoming atmosphere.

• Operations manager · Maggie's kitchen05-01-2022 – 08-01-2024

  *Customer Satisfaction: Addressing guest concerns and enhancing overall dining experience. *Process Improvement: Streamlining operations to increase efficiency and reduce waste. *Staff Management: Hiring, training, scheduling, and supervising staff to optimize performance. *Inventory and Supply Chain: Managing inventory, ordering supplies, and coordinating with vendors to maintain stock levels. *Quality Control: Ensuring food quality, cleanliness, and adherence to health and safety standards. *Financial Oversight: Monitoring budgets, controlling costs, and maximizing revenue.

Education

• Utalli Kenya CollegeDiploma, Airline Flight Attendant
• St Joseph Mukasa CollegeDiploma, Graphics Design
• Utalii Kenya CollegeDiploma Customer Service, Customer Service Management

Similar talent on Pangea

Rhea S.Detailed and effective service with strong ability to multitask with the knack for organizing retail sale and sensitive data to ensure the right path Sacramento, CAVishva T.Cooking Up Success: Where Operations Meet Exceptional Service.Irving, TXDebbie D.Customer Success Leader | Strategic Operations ExpertBrenda B.I am an experienced Operations and Client Support Manager, proficient in leveraging technological solutions to Optimize financial industry processes.Nairobi, Kenya