Vishva Tiwari

About

With a strong background in operational management and lifelong immersion in the hospitality industry, I've fine-tuned my abilities to create unforgettable customer experiences and streamline workflow strategies. My experience ranges from managing the daily operations and financial performance of a bustling restaurant to successfully troubleshooting diverse operational issues across various sectors. Whether I'm enhancing efficiency within a fast-paced dining environment or leading a team to provide exceptional service, my multifaceted expertise is committed to delivering excellence, quality, and a personal touch that resonates with clients and patrons alike. ◡̈

Experience

• Operation Assistant · Green Owl Consulting07-01-2023

  As an Operations Assistant at Green Owl Consulting, I played a vital role in enhancing client relationships and satisfaction. My focus on implementing streamlined workflow strategies and effective onboarding processes helped foster long-term client loyalty. By resolving operational and client-related issues and prioritizing the client's needs in a fast-paced remote setting, I gained valuable insights into customer challenges and solutions.

• STEM Digital Content Reviewer · Common Sense Networks04-01-2023

  Evaluate and submit age-appropriate STEM content for kids and teens using a proprietary rubric, while staying informed on current trends and collaborating remotely with a team to meet weekly goals.

• Grader · Pearson02-01-2021 – 06-01-2023

  Extensive experience in scoring standardized Math tests, with a proven track record of accuracy & attention to detail.

• Restaurant Manager · Kasa Indian Eatery01-01-2018 – 03-01-2020

  Managed the daily operations at Kasa Indian Eatery with a relentless focus on customer satisfaction and experience. Led recruitment and team management, emphasizing hospitality and exceptional service delivery. Oversaw back-of-the-house tasks such as bookkeeping, financial reporting, and payroll processing, but always with an eye on how those functions supported our goal: creating memorable dining experiences and fostering strong customer relationships. Regularly engaged with customers to understand their needs and preferences, taking proactive steps to exceed expectations and turning patrons into loyal fans of our unique flavors.

Education

• San Francisco State UniversityBachelor's degree, Mathematics
• Contra Costa Community CollegeAssociate's degree, Mathematics

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