Liong Cheng Lex

About

With a strong foundation in law from SOAS University of London and City, University of London, I transitioned into the business sector, leveraging my analytical skills as a Business Analyst II at Xtremax. Here, I excelled in stakeholder engagement, leading initiatives that improved feature acceptance rates and team velocity. My role as Product Owner involved managing a cross-functional team, enhancing operational efficiency through automated reporting solutions and strategic technical debt resolution. Previously, as a Pupil-in-Chambers at Zain & Co., I developed expertise in data privacy, cybersecurity, and corporate law, contributing to high-profile legal opinions and ESG initiatives. My diverse experience bridges the gap between legal acumen and business strategy, driving impactful solutions and fostering innovation.

Experience

• Business Analyst II · Xtremax05-01-2022 – 09-01-2024

  Spearheaded requirement gathering through stakeholder workshops and system analysis, translating business needs into HiFi wireframes and comprehensive document repositories, reducing development rework and improved stakeholder alignment. Led User Acceptance Testing (UAT) initiatives, implementing comprehensive protocols including comprehensive test case development, data preparation, and systematic issue tracking, resulting in 90%+ feature acceptance rate and consistent on-schedule deployments. Served as Product Owner for 10-member cross-functional team, managing product backlog prioritization and crafting detailed user stories with clear acceptance criteria and definition of done resulting in 40% increased team velocity and faster stakeholder sign-offs. Developed custom operational reports, translating business requirements into SQL queries for precise data extraction, resulting in automated reporting solutions that reduced manual compilation time from a week to a few minutes while enabling real-time insights. Spearheaded initiative to redesign claims dashboard through data-driven insights, shifting from claim-centric to doctor-centric approach. Leveraged data visualization and pattern analysis to improve fraud detection efficacy. Led comprehensive technical debt resolution effort through issue tracking, root cause analysis, and strategic prioritization planning while educating stakeholders on system capabilities, resulting in increased user self-sufficiency and reduction in unnecessary service requests. Managed post-production support operations, effectively analyzing and categorizing system issues to distinguish between bugs and change impacts, resulting in reduction in team disruptions and improved focus on critical bugs resolution and feature development.

• Pupil-in-Chambers · Zain & Co., member of Dentons04-01-2021 – 01-01-2022

  Composed Legal Opinions in relation to data privacy, cyber security and telecommunications. Attended to Legal Questionnaires on corporate matters, the education industry, and the finance and banking industry. Co-authored opinions for Consultation Papers of Bursa Malaysia (Malaysian stock exchange) on listing requirements in relation to conflict of interest and director appointments. Part of a Global Dentons Team in promoting the incorporation of ESG in Dentons clients management. Co-authored Executive Summaries for high-value projects as part of some Legal Due Diligence Exercises.

Education

• City, University of LondonBPTC, Law
• SOAS University of LondonBachelor of Laws - LLB, Law

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