Logan Hickey

About

Versatile operations and project management professional with experience developing scalable business processes, and managing construction and franchise initiatives. With a strong foundation in leadership, vendor relations, and business operations, I specialize in streamlining workflows, improving organizational performance, and delivering strategic outcomes. I’ve successfully managed construction projects, supported franchise growth, and developed internal systems for operational excellence. My background spans industries including construction, franchise management, supply chain recruitment, and real estate—making me adaptable and results-driven across a variety of business environments. ✅ Project Management (Construction & Corporate Initiatives) ✅ Business Process Optimization ✅ SOP Development & Compliance ✅ Technology Implementation & Support ✅ Training & LMS Development ✅ Data Collection & Research ✅ Real Estate Licensed Professional (FL License #SL3578079) Skills include leadership, SOP compliance, project management, vendor relations, project planning, proposal writing, material procurement, and training content creation. Let’s connect if you need someone to drive operational improvements or support your administrative backend!

Experience

• Franchise Success Manager · Tradewell USA10-01-2024

  ● Provide leadership in supervising daily operations when required. ● Lead and supervise a team of assistant and junior staff that are tasked with supporting project management workflows and project information. ● Consistently evaluate business processes and identify areas for operational enhancements. ● Create new processes for construction, sales and revenue departments, ensuring strategic implementation cross-departmentally in accordance to our business model. ● Oversee project management activities and processes to ensure timely completion of tasks within our corporate and investor led markets. ● Collaborate with the executive team as requested on franchisee and corporate asset special projects such as market scorecarding, incentive programs, tier-ranked badging, learning management systems, asset resource library, and branded materials platform. ● Advise and assist with new technology initiatives (creation of new software, data connection and integration). ● High level account management of clients; builders, local operator franchisees, and area development franchisees. ● Ongoing technology support and evaluations of clients. ● Continuous business support and operational training of area development franchisees. ● National supplier registration and engagement. ● Material procurement and financial management. ● Continuous field operations support; quality inspection/quality control, health and safety mitigation.

• Small Projects Manager · The Construction Company08-01-2023 – 09-01-2024

  ● Lead and coordinated the efforts of project teams, including subcontractors, suppliers, designers, procurement teams, engineers, and internal staff, to ensure successful project execution. ● Served as the primary point of contact for clients, maintaining open lines of communication, addressing concerns, and ensuring satisfaction throughout the project lifecycle. ● Prioritized and managed projects ranging in size and scope concurrently. ● Created change orders, scope of work, customer proposals, purchase orders, project budgets, material lists, and owner invoices. Audited vendor invoices on each project to ensure all work is accounted for before final payouts. ● Tracked project budgets and expenses to ensure adherence to contract requirements and made adjustments as needed to make sure target margins were met. ● Consistently partnered with external departments to meet permit requirements on projects as needed; this includes partnering with engineers, inspectors, and city offices. ● Fostered relationships with customers, vendors, and subcontractors to maintain strategic partnerships and negotiate pricing for future projects and/or materials. ● Reviewed, monitored and helped improve existing business processes. ● Analyzed client needs and assessed internal priorities, to maximize efficiencies and effective productivity. ● Worked independently on a regular basis to complete activities and meet goals set forth by leadership.

• Recruiter - Supply Chain & Logistics · ExecuSource08-01-2021 – 02-01-2023

  ● Partnered with internal team members to understand the hiring needs of clients. ● Conducted prospect calls with candidates to gauge interest in available job opportunities, experience level as related to roles, and potential fit with clients. ● Monitored the hiring process for each candidate from beginning to end; including interview scheduling, prep, and follow-up, offer negotiations, onboarding activation, offboarding activation (as needed), as well as checkpoint follow up calls at the 30- and 90-day mark of employment. ● Managed candidate, client, and internal team member relationships. ● Consistently met companywide metrics related to recruiting activity (observed on a weekly basis). ● Effectively interfaced with company executives to troubleshoot issues related to client invoices, candidate pay and benefits, etc. ● Served on an internal leadership board for the company wide Women’s Leadership Group. Conceptualized ideas for development amongst this group of employees, scheduled calls with guest speakers, led and participated in training opportunities, and organized a variety of documents to help monitor the growth of this group.

Education

• University of South CarolinaBachelor of Arts, Sociology, Minor in Social Work
• Corinth Holders High SchoolHigh School Diploma

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