Luca Pisano

About

Bilingual (Spanish/English) customer support and operations specialist based in Buenos Aires. I spent the last year as a live English-language presenter for international audiences, handling real-time chat and audio in both languages across long broadcast shifts. Right now, I'm also co-running a small B2B operation building lead pipelines and outreach automations with n8n, Claude, and the WhatsApp Business API. I work well in asynchronous, written environments—inbox, chat, and ticket queues—and pick up new tools and SOPs quickly.

Experience

• Co-founder, Operations · Cramer Strategic Group04-01-2026

  • Co-founded a B2B service operation focused on lead reactivation and outreach automation for automotive dealerships in Greater Buenos Aires. • Built the lead pipeline end-to-end: data structuring, CRM hygiene, follow-up sequences, and AI-assisted messaging workflows (n8n + Claude + WhatsApp Business API). • Manage client onboarding, documentation, and bilingual outbound communications.

• Bilingual Game Presenter · Logismart SRL05-01-2025 – 02-28-2026

  • Hosted live bilingual sessions of table games (roulette, blackjack, baccarat) for international English-speaking audiences across multi- hour broadcast shifts. • Maintained consistent brand tone and on-air professionalism while handling real-time player interaction in chat and audio. • Switched fluidly between native Spanish and professional English under continuous live conditions; managed parallel chat moderation with spoken delivery. • Followed strict scripting, compliance, and quality protocols set by an international operations team.

Education

• Universidad Nacional de Hurlingham (UNAHUR)Technical Degree, Artificial Intelligence (Technical Degree)
• Universidad Nacional de Hurlingham (UNAHUR)In progress, Kinesiology

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