Madison Corum

About

HR and Talent Acquisition professional with experience supporting full-cycle recruitment, high-volume hiring, and HR operations. Proven ability to coordinate candidate pipelines, manage HRIS systems, and partner with hiring managers to deliver efficient, compliant hiring outcomes. Strong focus on candidate experience, process improvement, and remote-friendly collaboration. Experienced in industries such as food service, physical therapy, and retail, with skills in recruitment, onboarding, compliance, and customer service.

Experience

• Human Resources Coordinator · Gordon Food Service2024-03-01 – 2025-02-01

  - Supported full-cycle recruitment for hourly and salaried roles, including resume screening, reference checks, and offer letter preparation, contributing to timely hiring for high-volume roles - Partnered with hiring managers across departments to shortlist candidates, coordinate next steps, and address urgent staffing needs - Maintained accurate employee and recruitment records in Workday and UKG, supporting audit readiness and data integrity - Ensured recruitment and onboarding activities aligned with employment standards, internal policies, and compliance requirements - Acted as a key point of contact for candidates and internal stakeholders, responding to inquiries and updates within service-level expectations - Helped streamline recruitment workflows, improving communication efficiency between HR, hiring managers, and candidates Key impact: Supported multiple concurrent requisitions while maintaining a positive candidate experience and compliance-focused hiring process

• Senior Office Administrator (Recruitment & Onboarding) · Innovation Physical Therapy2021-01-01 – 2022-11-01

  - Assisted with HR onboarding and training for new administrative hires, contributing to smoother transitions and faster ramp-up times - Developed and delivered hands-on training and orientation, improving new hire confidence and role readiness - Created and managed staff schedules across multiple locations, ensuring appropriate coverage and operational continuity - Supported day-to-day administrative and HR-related tasks, including scheduling and employee coordination - Assisted leadership with onboarding logistics and documentation for new hires Key impact: Improved onboarding consistency and reduced scheduling errors through strong organization and training support

• Administrative Assistant · Innovation Physical Therapy2020-06-01 – 2021-01-01

  - Managed high-volume communication (50+ calls and messages per day), demonstrating strong stakeholder and client service skills - Coordinated scheduling, meetings, and administrative workflows in a fast-paced, people-focused environment - Built strong relationships with staff and clients through professional, empathetic communication - Took detailed and accurate meeting minutes used for operational and staffing decisions Key Impact: Assisted team members and leaders to ensure business operations ran smoothly.

• Customer Service Representative · Barnes & Noble, Inc.2016-08-01 – 2018-08-01

  - Resolved customer inquiries via phone, email, and chat while working across multiple queues and systems - Utilized internal tools and resources to deliver accurate, timely, and compliant information - Identified root causes of customer concerns and escalated issues appropriately - Developed the foundation for strong communication, problem-solving, and relationship management skills Key impact: Consistently delivered high-quality service in a high-volume, metric-driven environment

Education

• NAIT (Northern Alberta Institute of Technology)Diploma of Business Administration, Human Resources Management
• L'Anse Creuse High SchoolHigh School Diploma
• The Frederick V. Pankow CenterGraphic Arts & Design Technology, Graphic Communications

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