Makinley Browder

About

I am a very social person who thrives in positions such as sales or anything similar. I work really well with understanding my clients and fitting their needs to the best of my ability. Experienced in customer service, sales, and hospitality industries.

Experience

• Sales Representative · DaBella10/2024 – Current

  Went through intense training on how sales work and the ins and outs of how to close. Maintained and executed specific information on siding, windows, and roofs to my clients. Understand how to pitch a sale and how to follow an agenda and make it my own and make it work. Have made a number of high dollar sales in home in just a short amount of time.

• Manager at Superstition · NoCo Hospitality01/2022 – 06/2024

  Managed bottle services team consisting of 15 employees, overseeing open/close of facility, curating team schedule & nightly table assignments to drive highest revenue & growth. Lead team to close $20k-$60k+ each night, making up ~75% of entire establishment revenue. Collaborated with other internal departments, including the media team to create & approve all social media posts & promotions, leading to increased attendance and revenue. Catered to high-end clientele, anticipating every need & establishing long-term relationships with repeat clients to provide a personalized experience. Supervised 21 private tables a night ensuring minimums of $2k-$15k were met and tabs were closed out properly each night leaving the clients happy with their experience.

• VIP Server for Devil May Care · Nova Hospitality01/2022 – 01/2022

  Maximized every opportunity to upsell and increase sales for the night by forming connections with customers and making the experience worth their time and money. Motivated the team to push themselves to make more sales and reach a higher revenue in sales each night by activating new policies to help the nights run smoother and more efficient in back of house. Delegated any or all mishaps with customers and rebuilt the trust and communication to ensure they left feeling respected and validated.

Education

• Texas State UniversityBachelor of Science, Advertising and Mass Communication, Minor in Psychology

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