Marisa Wolpert

Marisa Wolpert

Customer Success | Attorney | LegalTech

10 yrs experience · New York, NY · 10-20 hrs/week

About

With a robust educational foundation in law and business, I hold a Doctor of Law (J.D.) from Touro University Jacob D. Fuchsberg Law Center and a Bachelor of Science in Marketing and Leadership & Consulting from Binghamton University School of Management. My professional journey is marked by a series of strategic roles focused on customer success and client relationship management. Previously, I served as a Customer Success Manager for Strategic Accounts at EngagedMD, where I excelled in nurturing key client relationships. In other roles, I contributed to the mission of mapping human knowledge as a Customer Success Manager and enhanced client satisfaction at Bloomberg Industry Group as a Client Service Partner. My expertise also extends to solutions architecture, having designed tailored solutions at Neota Logic Inc. My career is driven by a commitment to ensuring client success and satisfaction across diverse industries.

Skills

Account ManagementCustomer AnalyticsCustomer DiscoveryCustomer ExperienceLegal ConsultingLegal ResearchLegal WritingResearchTechnology Support

Experience

  • Customer Success Manager, Strategic Accounts · EngagedMD2023-01-01 – 2024-03-01

    As a Customer Success Manager, Strategic Accounts, responsible for managing and nurturing relationships with key strategic clients, ensuring their success and satisfaction with EngagedMD's solutions.

  • Customer Success Manager · Golden2021-06-01 – 2022-12-01

    Golden is on a mission to map human knowledge and accelerate discovery and education. We are building the world’s first self-constructing knowledge database making it easier to explore and contribute to public and private knowledge. I partner with our customers and demonstrate how Golden can deliver value to drive successful outcomes, while also building a CS blueprint that can drive value at scale.

  • Client Service Partner · Bloomberg Industry Group2019-01-01 – 2021-06-01

    As a Client Service Partner, responsible for managing client relationships, ensuring client satisfaction, and facilitating the effective use of Bloomberg Industry Group's products and services.

  • Solutions Architect and Client Success Manager · Neota Logic Inc2018-01-01 – 2019-01-01

    As a Solutions Architect and Client Success Manager, responsible for designing and implementing solutions tailored to client needs, and ensuring client success and satisfaction with Neota Logic's offerings.

Education

  • Touro College Jacob D. Fuchsberg Law CenterDoctor of Law (J.D.)
  • Binghamton University School of ManagementBachelor of Science (BS), Marketing and Leadership & Consulting

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