Marlon Aleman

About

At DSD Renewables, collaboration is at the heart of our approach to refining sales processes, where my role as Senior Commercial Operations Lead hinges on driving efficiency and revenue growth. With a strategic mindset, I partner with our sales channels and leadership to analyze, diagnose, and resolve operational pain points. Our team's efforts have resulted in tailored reporting tools that empower decision-makers with actionable insights, directly affecting our sales momentum. My educational foundation in Philosophy, paired with a Computer Science minor from the University of San Francisco, underpins my analytical prowess and innovative contributions in commercial operations. Harnessing the power of Salesforce, I've shaped a dynamic environment that thrives on continuous improvement and rigorous analysis, ensuring that our sales infrastructure remains robust and forward-looking amidst the evolving landscape of renewable energy. Skills: Technical Skills: Python, Power BI, Microsoft Suite, Google Sheets Other Skills: Operational Process Restructuring, Stakeholder Communication, Salesforce Reporting and Dashboard Creation,Third Party Application Integration, Project Management, User Experience Enhancement, Systems Operations, Data-Driven Approach Certifications & Training: Lean Manufacturing I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at: marlonaleman@protonmail.com

Experience

• Senior Commercial Operations Lead · DSD Renewables02-01-2023

  As the Senior Commercial Operations Lead, I am entrusted with the critical responsibility of analyzing and enhancing sales processes within DevNet, Direct Sales/RFP, and Asset Acquisitions to propel efficiency and foster revenue growth. My role entails close collaboration across most DSD teams, VPs of each of the sales channels, and senior leadership to pinpoint pain points, discern root causes of issues, and implement strategic solutions. Additionally, I specialize in crafting insightful reports and dashboards meticulously tailored to cater to the unique needs of sales personnel and C-Suite executives. Overhauled contract approval process utilizing root cause analysis to find source of challenges, improve data management, and increase workflow optimization resulting in 13% faster contract closing. Led the task management software overhaul for the cost estimating team, resulting in a significant increase from 4% in utilization to 95%, through attentive alignment with team requirements.

• Commercial Operations Lead · DSD Renewables11-01-2021

  As the Commercial Operations Lead at DSD Renewables, I have the privilege of overseeing all facets of sales processes and related items within the company. My responsibilities encompass analyzing and enhancing sales processes, developing comprehensive reports and dashboards tailored for both sales personnel and senior leadership, and fostering collaboration with cross-functional teams to facilitate revenue growth. This role demands a strategic approach, adept analytical capabilities, and proficient communication skills to effectively engage with stakeholders at every echelon of the organization. Developed and defined visual process map across 4 sales verticals to pinpoint process inefficiencies, provide a reference tool for roles, and serve as a guide for training and onboarding new employees. Created standardized reports and dashboards for 4 sales verticals to help leaders manage yearly sales and production goals to reach 100% YOY increase in solar systems built. Led Salesforce CRM customization to boost data accessibility by 40%, enabling seamless deal transitions and empowering predictive modeling and metric tracking for developing GTM strategies. Created process, reports, and dashboards to assist CCO give an account of sales representatives' quarterly milestones to give accurate and timely compensation based payout.

• Operations Supervisor · Apple05-01-2020 – 11-01-2021

  Diplomatically coordinate and manage multiple projects to deliver commitments to customers, staff, and operations within timeline constraints. Ensure retention of operational readiness and organizational excellence for store, assisting leadership team by building store team knowledge and engagement in inventory, presentation, and regulatory and compliance requirements. Spearhead store supply ordering process and guarantee business needs are met within annual budgetary constraint of $60,000+. Design creative and strategic plans with store leadership across multiple business groups, improving operational systems and surpassing standards to impact business in store. Build and inspire high-performing technical and sales teams who deliver positive experiences for customers as clients learn, shop, and get support for the entire range and life-cycle of Apple products. Drive outstanding customer experiences through operations team development, delivering enhanced training to 7 team members per year to sustain regulatory practices and operational compliance. Reduced order confirmation times by 78% by delegating tasks and rearranging processes, resulting in market-leading confirmation times. Applied knowledge of complex systems and end-to-end product life-cycles to reduce inventory variance causing errors that occur during operational execution of tasks by other departments.

• Retail Operations Specialist · Apple04-01-2019 – 05-01-2020

  Used strong organizational skills to reorganize stockroom and decrease delivery time by 5%. Innovated printing solution and alternative processes during unexpected system downtime. Proactively delegated tasks to teammates in order meet strict deadlines. Developed strategies to increase efficiency in store processes. Facilitated team trainings to increase team confidence in using day to day tools. Observed guidelines to allow secure access to products and movement through the stockroom. Ability to think quickly and perform problem-solving tasks, even within changing conditions. Flexible with schedule based on business needs.

• Retail Sales Specialist · Apple08-01-2018 – 04-01-2019

  Exceeded services sales recommendations by 20%. Incorporated strong knowledge about technology and Apple products to innovate solutions for customers in the moment. Delivered great customer experiences in any environment and to be invigorated by constant personal interaction. Collaborated with teammates and leaders to drive customer satisfaction. Have strong people skills-you're approachable, a good listener, and empathetic.

Education

• University of San FranciscoBachelor of Philosophy, Philosophy
• University of San FranciscoMinor in Computer Science, Computer Science

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