Shannon Llewellyn

About

Fractional Operations Director with a 15-year career defined by Strategic Systems Logic—guiding distributed teams and building the centralized operational infrastructure required for frictionless, high-velocity scale. My methodology is centered on architecting tailored frameworks and SOPs that capture the nuances of your unique business while driving tangible productivity gains. By scaling capacity to absorb a 22% natural staff reduction while maintaining 100% service continuity and driving a $500k decrease in annual overhead, I’ve demonstrated a consistent deliverable of high-leverage ROI. To drive these outcomes, I prioritize focused execution in a fractional capacity as a strategic ally to the CEO. This partnership provides the data-driven insights and structural stability necessary to transform current momentum into a permanent competitive advantage. I don’t maintain a public digital presence by choice, preferring to keep my focus locked on the firm’s objectives rather than personal visibility. To that end, I've hosted my outcome portfolio, resume, and a signed letter of recommendation from my VP on a secure Proton drive. Available by request.

Experience

• Senior Director of Strategy & Operations · Smart Transaction Systems04-01-2018

  • Operational Architecture: Architected a centralized operational framework for a multi-million-dollar portfolio; engineered a ground-up SOP system that drove a 27% productivity gain, reduced annual overhead by $500k, and maintained 100% frictionless delivery and equitable workload distribution during a 22% natural staff reduction. • Strategic Account Stewardship: Directed full commercial lifecycle for Tier-1 brands (e.g. Hyatt, Ford); utilized 100% negotiation authority to turn stagnant contracts into high-growth profit centers. • Incident Command & Risk Mitigation: Engineered crisis frameworks reducing recovery time to 15 minutes. Codified Institutional Continuity Logs to bypass standard support friction and protect partner-side SMEs. • Revenue Architect: Audited product suites and pioneered shifts to value-driven pricing, driving a 55% cumulative sales jump on legacy products and securing profit margins without increasing overhead. • Ecosystem Orchestration: Coordinated alignment for 200+ technical integrations (e.g. Doordash, Shopify); serve as the primary "Handler" between internal teams and external partners to move projects to “go live” completion.

• Operations Manager, Care & Continuity · Llewellyn Estate2017 – 04-01-2018

  Managed 24/7 critical care for a disabled veteran with late-stage dementia, cardiac dysfunction, and high-risk pharmacology (anticoagulation/narcotics); executed complex medication cycles and emergency medical interventions in a zero-error environment. Acted as primary liaison between patient and a distributed team of medical specialists.

• Independent Consultant · Llewellyn Partnership Group01-01-2009 – 12-01-2016

  • Strategic Account Stewardship: Managed high-stakes C-suite partnerships (e.g. Boeing, Wells Fargo, MasterCard); acted as primary "Guardian" of brand standards for global initiatives. • Global Production Architecture: Led high-agility contractor teams for major networks including FOX & NBC. Engineered performance standards and managed cross-border logistics during the industry-wide transition to HD. • Talent Operations: Directed 360° strategic advisory for Tier-1 talent in volatile environments; mastered 24/7 stakeholder coordination to ensure 100% "on-time, on-spec" delivery.

Education

• University of MissouriCommunication & Cultural Diversity

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