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Matt Lewis

Matt Lewis

Senior Experience Architect | Customer Experience Leader

9 yrs experience · Cincinnati, OH · <10 hrs/week

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About

With a Bachelor of Science in Digital Design from the University of Cincinnati, I have cultivated a robust career in user experience and customer experience strategy. Currently, I serve as a Senior Staff Experience Architect at GE Aerospace, where I lead the development of customer experience strategies. Prior to this, I was the Director of User Experience at GE Aerospace, enhancing customer interactions and satisfaction. My experience also includes a role as Senior Service Designer at Kroger, focusing on optimizing supply chain services. At VMLY&R, I directed experience design projects, ensuring innovative user experiences. As Vice President of Experience Strategy at Rockfish Digital, I oversaw the development of strategies to enhance digital interactions and brand engagement. My career reflects a commitment to improving user experiences across various industries, leveraging design and strategy to drive customer satisfaction and business success.

Skills

Design StrategyProduct ManagementStrategy & Business DevelopmentUX

Experience

  • Senior Staff Experience Architect: Customer Experience · GE Aerospace12-01-2023

    Responsible for leading and architecting customer experience strategies and solutions.

  • Director User Experience · GE Aerospace07-01-2019 – 12-01-2023

    Led user experience initiatives and strategies to enhance customer interactions and satisfaction.

  • Senior Service Designer: Supply Chain · Kroger03-01-2019 – 07-01-2019

    Designed and improved supply chain services to optimize efficiency and customer satisfaction.

  • Group Director Experience Design · VMLY&R01-01-2018 – 03-01-2019

    Directed experience design projects, ensuring innovative and effective user experiences.

  • Vice President Experience Strategy · Rockfish Digital12-01-2014 – 01-01-2018

    Oversaw experience strategy development, focusing on enhancing digital interactions and brand engagement.

Education

  • University of CincinnatiBachelor of Science - BS, Digital Design

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