LaKeisha L. Lovett

About

I am a User Experience leader with 20 plus years of experience operating at the intersection of strategy, design, and technology inside large scale, complex enterprise environments. I specialize in building and scaling human centered, AI-powered experiences that drive measurable business outcomes. My work focuses on transforming fragmented systems into cohesive end-to-end journeys for both customers and employees, particularly within Fortune 50 organizations. I lead and grow high performing, multidisciplinary teams across UX, design, service design, and research. I partner closely with product, engineering, data, and executive leadership to translate insight into action, accelerate delivery, and align experience strategy to core business priorities. The problems I solve include: - Scaling UX maturity across large organizations - Turning research and data into clear, actionable decisions - Modernizing enterprise platforms and operational workflows - Embedding design systems and service design for consistency and speed - Applying AI and ML responsibly to improve engagement, efficiency, and trust. I am known for executive level influence, strong operating judgment, and the ability to connect vision to execution. I design experiences that empower people, reduce complexity, and move organizations forward.

Experience

• User Experience Manager · The Home Depot07-01-2021

  Direct end-to-end UX strategy, design, and delivery across enterprise digital experiences, including Pro Xtra B2B Loyalty (app, web, account management, marketing campaign applications, platforms, and in-store retail systems), Transactional Communications, and the Path to Pro Skilled Trades Program and Job Marketplace. Steer UX team of 7–11 associates, providing leadership, mentorship, and skill development while embedding service design culture. Collaborate with cross-functional leaders in product, engineering, operations, and marketing to define strategy, prioritize initiatives, refine roadmaps, and confirm alignment with business objectives. Facilitate leadership meetings, define OKRs, experience metrics strategies, and ensure continuous performance monitoring and improvement across all UX teams. Lead enterprise UX contributions to The Home Depot’s AI transformation, translating emerging AI capabilities into human-centered experience strategies, operating models, and scalable governance. Serve as a strategic bridge between AI innovation and UX execution, translating complex AI initiatives into experience frameworks, journey models, and leadership narratives that scale across enterprise teams. Directed AI/ML-enabled journey design, contributing to $1B+ in projected growth and CX performance gains. Championed AI-driven research and analytics initiatives that improved System Usability Scale (SUS) score from 51 to 84, translating insights into $500M+ in measurable CX gains. Recruited and scaled design teams from 2 to 11 members, embedding service design culture and coaching leaders to deliver on $15M+ in CX investments. Built executive alignment and cross-functional collaboration through biweekly UX leadership meetings with 70 managers to directors, driving enterprise-wide consistency in design strategy. Mentored 5 UX leaders, improving team capabilities and stakeholder relationship effectiveness. Oversaw evaluation and implementation of UX research tools for

Education

• Art Institute of AtlantaBachelor of Fine Arts - BFA, Graphic Design
• DePaul UniversityMaster of Science, Human-computer Interaction

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