LaKeisha L. Lovett

About

I am a senior User Experience leader with 20 plus years of experience operating at the intersection of strategy, design, and technology inside large scale, complex enterprise environments. I specialize in building and scaling human centered, AI-powered experiences that drive measurable business outcomes. My work focuses on transforming fragmented systems into cohesive end to end journeys for both customers and employees, particularly within Fortune 50 organizations. I lead and grow high performing, multidisciplinary teams across UX, design, service design, and research. I partner closely with product, engineering, data, and executive leadership to translate insight into action, accelerate delivery, and align experience strategy to core business priorities. The problems I solve include: - Scaling UX maturity across large organizations - Turning research and data into clear, actionable decisions - Modernizing enterprise platforms and operational workflows - Embedding design systems and service design for consistency and speed - Applying AI and ML responsibly to improve engagement, efficiency, and trust I am known for executive level influence, strong operating judgment, and the ability to connect vision to execution. I design experiences that empower people, reduce complexity, and move organizations forward.

Education

• DePaul UniversityMaster of Science, Human-Computer Interaction
• Art Institute of AtlantaBachelor of Fine Arts - BFA, Graphic Design

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