Michela G.

About

I’m Michela, an Italian multilingual Virtual Assistant with a passion for helping entrepreneurs, businesses and teams stay organized, productive, and focused on what truly matters. ::What I can do for you:: Email Management & Communication: With over 5 years of experience in customer service, I’ve developed strong communication and writing skills. I know how to craft clear, polite, and professional emails that reflect your brand’s tone and values. During my internship at the Ministry of Foreign Affairs (Expo Dubai 2020, Italian Pavilion), I handled formal correspondence with international partners) an experience that taught me precision, diplomacy, and attention to detail. Customer Support: I have 5+ years of hands-on experience providing customer support to diverse audiences. I’m an active listener, patient, and empathetic, always aiming to make every client feel supported, understood, and heard. I’m used to handling complex requests calmly and efficiently, ensuring positive experiences and strong customer relationships. Admin Assistance I can help with day-to-day administrative tasks like organizing files, managing calendars, and maintaining clear documentation. I’m detail-oriented and proactive, able to anticipate needs and keep operations running smoothly, freeing you up to focus on your core business. Social Media Content Creation: I’m a naturally creative person who enjoys bringing ideas to life through visuals. Using Canva, I design posts, reels, and carousels that align with your brand identity and connect with your audience. I can also assist with content planning, scheduling, and writing short, engaging captions that boost visibility and engagement. I’m reliable, organized, easy to communicate with and love turning “to-do lists” into “done lists.” Behind every successful entrepreneur is a reliable assistant. I’d love to be yours☺️

Experience

• Social Media Effective Access Advisor · Concentrix07-01-2025 –

  Assisting social media advertisers in recovering hacked accounts, resolving fraud issues, and securing their profiles and business assets.

• Social Media Escalation Advisor · Concentrix03-01-2025 – 07-01-2025

  Assisting social media advertisers with multiple issues regarding their business assets, ads, personal profiles, and account ownership.

• Digital Service Act Online Content Moderator · Concentrix05-01-2024 – 03-01-2025

  Digital Services Act content moderation, Trust & safety, fraud & scam moderation, AI training, Zendesk, shadowing new hires.

• Front Desk Receptionist · The Heights Hotel Killarney04-01-2023 – 05-01-2024
• ILC Arabic interpreter · Greek Council for Refugees01-01-2021 – 08-01-2021

  Interpretation (Arabic>English and vice versa) for HELIOS Project. Support for independent accommodation, employability, and job readiness.

• Arabic Interpreter · "Insieme Immigrati in Italia"ONLUS10-01-2017 – 01-01-2021

  Interpreting between organization's staff and families, school communications, medical examinations, and practical needs.

• Internship at Escuela de Estudios Árabes · Laboratorio de Arqueología y Arquitectura de la Ciudad10-01-2019 – 02-01-2020

  Spanish-Italian translation and edition of an extended version of a guide. Created an Arabic-Italian glossary.

• Internship at The Commissioner’s General’s Office for the Italian participation at EXPO 2020 Dubai · Ministero degli Affari Esteri e della Cooperazione Internazionale04-01-2019 – 07-01-2019

  Organizing cultural events, analyzing proposals, daily press review, and communication with Expo staff in Dubai.

• Salesperson · INNBAMBOO the original08-01-2014 – 04-01-2019

  Selling bamboo textile products at national and international events.

• Italian Teacher and Interpreter (Italian/Arabic) · Arteinsieme Soc. Coop.08-01-2017 – 08-01-2017

  Teaching Italian and interpreting Italian-Arabic for medical visits and services for refugees.

Education

• Università di Napoli L'OrientaleMaster's degree, Sciences of languages, History and Culture of Mediterranean and Islamic Countries
• Università di Napoli L'OrientaleBachelor's degree, Foreign Languages, Literatures, and Linguistics
• University of GlasgowOnline Course, INTERPRETING FOR REFUGEES: CONTEXTS, PRACTICES AND ETHICS
• Ahlan EgyptCourse, Modern Standard Arabic and Egyptian Colloquial Arabic course
• Leon Battista AlbertiScientific high school diploma

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