Lucy Wachai

About

A dynamic professional with expertise in International Affairs and Virtual Assistance. With a diverse background spanning International relations and Virtual support, I bring a unique skill set too any organization. I am experienced in navigating cross-cultural communication, diplomatic protocols and global policy analysis, having worked in international affairs to promote strategic partnerships and solve complex global challenges. In addition, I have developed a strong proficiency in Virtual Assistance, providing high-level administrative support, project management and logistical coordination to clients and teams. my attention to detail, organizational skills and ability to manage calendars, conduct research and data entry skills have enabled me to thrive in fast- faced, remote environments make me a reliable asset to any organization looking for seamless operations and effective international collaboration.

Experience

• Administrative and Operations Intern · Metrics Properties Limited02-01-2024 – 09-01-2024

  Managed the company's database systems, updated stocks and sales daily, drafted monthly sales and stock reports, and entered data into Microsoft Excel spreadsheets.

• Customer Service Sales Assistant · Jeien Enterprises04-01-2023 – 01-01-2024

  Responded to customer inquiries via phone, email, or live chat, managed customer complaints, processed customer orders, maintained customer profiles in CRM systems, and provided detailed product or service explanations.

• Student Attachee · Ministry of Foreign and Diaspora Affairs Kenya07-01-2022 – 09-01-2022

  Processed VAT exemptions and KRA Pin requests for Diplomatic Missions, assisted in meeting preparations and drafting minutes, drafted official communications, executed front office tasks, and managed official mail.

Education

• Maseno UniversityBachelor of Arts - BA, International Relations and Diplomacy with Information Technology
• African Leadership ExperienceVirtual Assistant
• CompUSA CollegeComputer Applications Certification, Computer and Information Sciences and Support Services
• The Sacred Heart Girls Secondary School-MirithuHigh School Diploma, High School/Secondary Diplomas and Certificates

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