Michele (Misti) Holly, Implementation and Customer Success Leader
Experienced leader in operational efficiency and team development, driving growth and profitability with strategic leadership.
15 yrs experience · <10 hrs/week
About
Strategic and results-driven leader with 15+ years of experience in customer onboarding, workplace experience, and operational transformation. I specialize in driving organizational efficiency, change management, and process optimization, helping companies scale their operations and enhance customer experiences. In my leadership roles at Paycom and PwC, I have successfully managed large teams, led complex implementations, and executed high-impact transformation initiatives. From overseeing HCM implementations for 500+ professionals to driving enterprise-wide space management strategies across 5.6M RSF, I thrive in high-growth, fast-paced environments where innovation and collaboration drive success. I am passionate about building high-performing teams, fostering inclusive workplace cultures, and leveraging technology to streamline operations. With expertise in Agile project management, leadership development, and business process improvement, I continuously seek opportunities to align strategic priorities with operational execution. Let’s connect to explore how I can add value to your organization!
Education
- Tarleton State UniversityMaster of Science - MS, Management and Leadership
- Tarleton State UniversityBachelor of Business Administration - BBA
- Boles High SchoolDiploma, General
- Tarleton State UniversityBachelor's degree, Business Administration and Management, General
- Tarleton State UniversityMaster of Science - MS, Business Administration and Management, General
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