Milagros Alvarado

About

Senior-level Professional with extensive Marketing, Customer Relation Management Systems and Information Technology experience. Proven expertise in spearheading the management and deployment of worldwide online advertising services.

Experience

• CRM Manager · NDM Hospitality2018 – Present

  Managing and optimizing global CRM initiatives including customer lifecycle communications, data enablement, segmentation, quality assurance, retention and re-activation programs to maximize campaign performance and the consumer lifetime value.

• Online Reputation Manager · NDM Hospitality2016 – 2018

  Managed the brand online reputation to safeguard the company’s reputation across the internet by responding to online reviews, comments, surveys and questions from general audience or resort guests.

• Guest Services Manager · The Walt Disney Company2014 – 2016

  Monitored incoming calls from Cast Members and guests to resolve and escalate resort inquiries and issues. Assisted guests with general theme park information, billing questions and reservations.

• Senior Online Traffic Consultant · Bristol Ad Operations2010 – 2014

  Scheduled and created new online marketing campaigns. Assisted on insertion order process, creative asset requests and testing.

• Online Traffic Manager · Ad Operations Interactive2004 – 2010

  Implemented, monitored and optimized online advertising campaigns for a large network of publishers.

Education

• UCV - Caracas, VenezuelaB.S., Computer Science

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