Mohamed Mahmoud
Business Development & Risk Management Professional
5 yrs experience · Cairo, Cairo Governorate · <10 hrs/week
About
Dedicated Uber professional with over 5 years of experience in business development, risk management, and fleet operations. Skilled in identifying process inefficiencies, driving operational improvements, and collaborating with stakeholders to solve key customer issues. Passionate about enhancing the driver and rider experience and contributing to Uber's long-term success. Analytical problem-solver and effective communicator who has delivered measurable results, such as reducing operational risks by 15% and increasing Onboarding speed by 20%
Skills
Experience
- Business Development Specialist, Risk and Compliance Specialist, Fleet Partner Specialist, Customer Support Specialist · Uber10-01-2018
- Identified and implemented process improvements that enhanced the onboarding experience for new Driver Partners, increasing funnel speed. - Collaborated with cross-functional teams to gather insights and feedback, driving continuous improvement in onboarding processes. - Scaled fraud detection and prevention processes, reducing operational risks. - Conducted in-depth analyses to identify operational and product weaknesses, implementing solutions to improve system integrity and customer trust. - Streamlined fleet partner support processes, improving response times and satisfaction rate. - Provided world-class customer service experience to driver-partners via messaging. - Assisted in projects that aim to improve the quality of support provided to all users of Uber in EMEA, as part of Community Operations.
- Freelance Translator · Upwork09-01-2018 – 02-01-2019
Worked as a freelance translator, providing translation services to clients on the Upwork platform.
Education
- Cairo UniversityBachelor of Arts - BA, English Language and Literature, General
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