Eirene Evaggelou

About

Detail-oriented operations supervisor with a strong record of business leadership, managing large teams and driving productivity to meet objectives. Manage customer service delivery within service standards. Stays on track of demands in a fast-paced environment and closely monitors performance, with meticulous attention to detail.

Experience

• Sr Gl Expert · Uber10-01-2024

  ● Leading the onboarding and activation process for new partners, ensuring they understand Uber’s platform, policies and requirements ● Handle escalations, offering solutions to partners, and ensuring timely resolution of concerns regarding document verification, trip issues and account setup ● Optimizing the Greenlight Hub operations to provide world class support and fostering a positive and production environment ● Education and coaching partners on platform features, best practices and compliance within various municipalities ● Monitoring and improving KPIs, including partner satisfaction, onboarding times and issue resolution efficiency ● Provide feedback to product and operations teams on recurring issues, roadblocks and opportunities for process improvement

• Store Manager · Starbucks12-01-2023 – 06-01-2024

  Executing and responsible for day-to-day operations ● Analyzing data and leveraging observations within the store to improve customer and partner experience ● Prepared and reviewed budgets, cost-benefit analysis and KPIs ● Creates effective weekly schedules that ensures all dayparts have appropriate coverage ● Maintain accurate inventory levels to ensure the best customer experience ● Supporting growth of partners through performance and development coaching, fostering a safe and inclusive environment ● Effective communication through various channels within the store team, as well as the district leaders ● Maintaining all company standards, as well as city and provincial health and safety standards (Occupational Health & Safety Acts and Labour Relation Acts) ● Performs deep dive observations to assess business health ● Identified customer needs and maintained responsive delivery ● Actively participates with company community events to foster safe and welcoming environments within the community ● Evaluated customer complaint handling ● Creates training plans for new partners, or new promotional launches and ensures the team has the resources to succeed ● Forged solid internal and external relationships with stakeholders ● Cash management and handling done with efficiency ● Prioritizing and Planning within all aspects of the Store Manager approach is done with accuracy, ensuring completion of tasks in a timely manner

• Store Manager · Dollarama09-01-2013 – 11-01-2023

  Responsible for day-to-day operations of the store ● Managed, delegated and coordinated work within the respective team ● Inventory Management through daily inventory audits and replenishment through vendors ● Focused on one-on-one coaching to develop and maximize skill set through all team members ● Cash Management and Handling done with efficiency ● Implemented new strategies and programs to improve recovery, store operations and overall customer satisfaction 2 ● Responsible for maintaining and developing merchandising standards, maintenance of loss prevention standards and recruiting new talent ● Maintaining company standards and policies ● HR recruitment for new talent, as well as training new management hires ● Collaborate cross-functionally to coordinate information across teams ● Proficient in various computer software including, database reporting, financial analysis and pos systems ● Maintained functional and professional relationships with various vendors and suppliers ● Proactively addressed and resolved customer complaints, ensuring prompt resolution ● De-escalated and managed difficult situations ● Maintained sound judgment when dealing with sensitive material

Education

• Centennial CollegeNursing Diploma, Nursing

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