Monica Hertling

About

Dedicated Health Care Assistant with strong work ethic and experience in patient-focused care and time management. Skilled in recording vital signs and fostering compassionate relationships. Proven track record in retail sales with experience in customer service standards and inventory management. Versatile skills in project management, problem-solving, and collaboration.

Experience

• Health Care Assistant · Fridley Middle School2024-08 – Current

  Worked effectively in fast-paced environments. Self-motivated, with a strong sense of personal responsibility. Demonstrated respect, friendliness and willingness to help whenever needed. Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team. Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly. Oversaw health services for school of 700 students.

• CNA · Guardian Angels Care Center2023-10 – 2025-01

  Assisted patients with daily living activities, promoting independence and dignity. Checked patient vital signs such as temperature, blood pressure, and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing. Enhanced patient satisfaction by providing compassionate and attentive care. Ensured prompt response to call lights, addressing patient needs in a timely manner.

• Sales Consultant · Totality Tanning2023-04 – 2023-10

  Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase. Used consultative sales techniques to understand customer needs and recommend relevant products and services. Provided sales and customer service assistance to walk-in traffic. Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

• Receptionist · DSW Shoes2022-08 – 2023-02

  Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression.

Education

• Northwestern Health Sciences UniversityAssociate of Science, Radiation Therapy

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