Mackenzie Guined

About

Experienced customer service and telesales professional with a background in healthcare and financial services. Adept at enhancing client experiences through personalized service and efficient operations management.

Experience

• Client Experience Associate · AnywhereWorks2024-12-01 – Present
• Licensed Agent · HealthPlanOne2024-07-01 – 2024-10-01

  • Conduct detailed Medicare needs assessments via phone, educating clients on Medicare plans and helping them navigate the enrollment process. • Closed sales by identifying the best plan options, completing accurate policy applications, and maintaining compliance with CMS regulations. • Collaborated with internal teams to ensure seamless operations and provide top-notch service, consistently achieving and exceeding sales targets.

• Medical Telesales Rep · PharmaCentra2024-05-01 – 2024-07-01

  • Successfully established new accounts by making outbound calls to healthcare providers, offering cost-effective clinical and pharmaceutical solutions. • Built strong relationships with healthcare professionals to support ongoing business partnerships.

• Customer Service Representative · Dexter Axle2023-02-01 – 2024-03-01

  • Provided comprehensive customer support, resolving inquiries efficiently to ensure high satisfaction levels. • Coordinated order entry, managed delivery logistics, and maintained accurate financial reports to streamline business operations. • Worked closely with internal teams to improve customer experiences and enhance operational processes.

• Bank Teller · Community Banking Company of Fitzgerald2022-07-01 – 2023-02-01

  • Processed various customer transactions, including deposits, withdrawals, and loan payments, ensuring strict adherence to banking regulations. • Delivered personalized service to meet client needs, resolved issues promptly, and supported team operations in a fast-paced environment.

• Office Assistant · Fitzgerald Family Chiropractic2017-07-01 – 2022-07-01

  • Assisted medical professionals by escorting patients and providing support during examinations, enhancing patient care and office workflow. • Organized and maintained detailed patient records, ensuring timely preparation for appointments and streamlined office operations.

Education

• Georgia Southwestern State UniversityBachelor, Business Administration and Management, General

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