Monica Njeru

About

With a solid foundation in Information Science from The Technical University of Kenya and a specialized degree in Web/Multimedia Management from freeCodeCamp, I am a dedicated professional with a strong focus on customer service and support. Currently, I serve as a Customer Support Agent at CW.co UK, where I excel in resolving customer inquiries and ensuring a high level of satisfaction. Previously, I honed my skills as a Sales and Customer Service Representative, engaging with clients on social media and Jiji Kenya to boost sales and enhance customer experiences. My educational background and hands-on experience equip me with the technical and interpersonal skills necessary to thrive in dynamic environments. I am committed to leveraging my expertise to deliver exceptional service and support.

Experience

• Customer Support Agent · CW.co UK03-01-2024

  Responsible for assisting customers with inquiries, resolving issues, and providing excellent customer service.

• Sales and Customer Service Representative · Social media pages and Jiji Kenya03-01-2021 – 04-01-2022

  Handled sales and customer service tasks, engaging with customers on social media platforms and Jiji Kenya to drive sales and ensure customer satisfaction.

Education

• freeCodeCampWeb/Multimedia Management and Webmaster
• The Technical University of KenyaBsc Information Science, Computer and Information Sciences and Support Services

Similar talent on Pangea

Kelvin M.Freelance IT Specialist and ConsultantNairobi, KenyaAAmarachi L.Customer Support Specialist | Sales & Lead Generation | Virtual Assistance | CRM | Remote-ReadyPharryn H.Administrative Assistant| Remote Customer Service Specialist | Experienced in CRM SoftwareDiani Beach, Kenyammuna A.Technical Specialist | IT Support Expert