Amarachi Loveth Duru

About

I am a Customer Support Specialist with strong experience in sales, lead generation, and virtual assistance, trained to support businesses in fast-paced remote environments. I help companies retain customers, resolve issues, and generate revenue by combining excellent communication skills with CRM management, customer engagement, and sales support. I am open to remote opportunities in Customer Support, Sales Support, Virtual Assistance, and Customer Success roles.

Experience

• Customer Support & Sales Specialist · BROADBAND VENTURES LTD.2024-09-01 –

  Responded to customer inquiries via email and chat. Managed CRM records and updated customer data. Generated and qualified leads for sales pipelines. Supported telemarketing and appointment setting. Assisted with email and calendar management. Used remote tools to manage daily workflows, resolving issues with 95% customer satisfaction rates. Managed the end-to-end sales processes from lead generation to closing sales.

• Branch Manager · M&G Global Telecoms2020-09-01 –

  Lagos Nigeria

• Telesales Representative · Omnibiz Africa2024-01-01 – 2024-11-01

  Reached out to potential customers through cold and warm calls to introduce products/services. Generated qualified leads by identifying customer needs and offering suitable solutions. Achieved and exceeded daily and monthly sales targets consistently. Handled objections professionally and followed up with interested prospects.

• Cold calling · Omnibiz Africa2024-02-01 – 2024-06-01

  I am open to new jobs

• Lead Generation Specialist2024-01-01 – 2024-11-01
• Customer Support Specialist · CarpartsNigeria Automobile Limited2022-05-01 – 2024-10-01

  Handled customer inquiries, complaints, and requests in a calm and professional manner. Resolved issues efficiently, often on the first contact to improve customer satisfaction. Logged all support interactions using CRM system. Worked closely with sales, tech, and admin teams to resolve customer challenges faster.

• Sales Associate · Unemployed at this time2018-05-01 – 2018-09-01

Education

• National Open University of NigeriaBachelor's degree, Information Technology
• Digital Witch Support Community

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