Naja Murphy-McLaughlin

About

💪🏽 I have an undeniable niche for customer service and sales with over 5 years of success. I’m looking for roles in marketing management, sales development, and business operations. 💼 I’ve been working as a leasing consultant for over a year now, continuing my sales and customer service success for high value rentals. I also assist with creating content for the properties Social Media Platforms. 🎓 Recent grad from Kean University with a BS in Business Management, Marketing. Pursuing a Google Certifications in Digital Marketing and Project Management. 📍Always looking for roles that allow me to channel my entrepreneurial spirit. I look for challenges that allows me to learn and put my skills to the test. My goals are to further explore my interests in markting, business operations, and real estate/property management .

Experience

• Leasing Consultant · Equity Residential05-18-2021

  Maintained occupancy standards with apartment tours regularly ending in completed applications. Cultivated ongoing communication to build a relationship with the prospective resident if no immediate apartment is available. Assisted in community advertising and maintain required online postings to Instagram and Facebook. Recommended ways to create new monthly events to incentivize future lease renewals and better community living.

• Sales Lead Manager · EXPRESS FACTORY OUTLET08-31-2020 – 05-15-2021

  Provide daily performance feedback to district manager to address performance gaps and manage performance improvements. Through strategic management and measurement of team performance, develop, plan, and execute departmental improvements while simplifying processes. Assist in the development of sales and customer service staff through ongoing performance training, mentoring, supervising and conduct performance evaluation. Exceeded sales goal by 10% within the first quarter as a sales lead manager remaining top 10 in sales within the district. Built and maintained relationships with customers to understand their needs, achieved 13% more revenue of predicted sales goals in less than two months.

• Sales Associate · Express Factory Outlet12-01-2018 – 08-31-2020

  Assisted an average of 60-150 customers per day with finding or selecting items and providing recommendations that supported the image they wanted to project. Provided excellent customer service by continuing a rapport with regular customers and creating relationships with new customers through their purchases. Recommended alternative merchandise display styles to management, which were implemented throughout the salesfloor.

• Marketing Brand Ambassador/Lead Generator · ARCTIC AIR06-01-2019 – 08-31-2019

  Prospected, educated, qualified, and developed ready sales leads at the companys booth in different Home Depot locations on weekends. Built customer confidence by actively listening to all concerns and giving appropriate feedback. Transitioned an average of about 10 leads each weekend into paying customer.

• Sales Associate · WALMART03-01-2018 – 09-30-2018

  Maintain accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases. Became the go-to associate that assisted customers, other associates, and store management in any way possible. Assisted an average of 50 customers per day in finding or selecting items and providing recommendations.

Education

• Kean UniversityBachelor's Degree, Business Management, Minor in Marketing

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