Nakia Graham

About

A results-driven Systems Administrator with over 10 years of experience in nonprofit and tech environments, specializing in CRM management, data integrity, and process automation. Proven track record of designing and optimizing efficient workflows, managing complex databases, and driving system integration across platforms. Adept at customizing CRMs, enhancing reporting capabilities, and delivering cross-departmental training to maximize team productivity. Passionate about creating streamlined systems and data-driven solutions that empower organizations and improve outcomes for those they serve.

Experience

• Systems Administrator · TechTown2022-01-01 – 2025-03-01

  As a Systems Administrator, I support and manage organizational systems, ensuring data integrity and efficiency. Key responsibilities include maintaining CRM platforms, optimizing backend infrastructure, and training staff on best practices. Key Accomplishments: Created tracking process for Data Management department work request from teams outside of ours, created several CRM customizations and automations that improved workflow, data collection and reporting, and helped to create and implement organization’s first staff training and manual for the CRM (Zoho).

• Development Database Administrator & Stewardship Administrator · Detroit Zoological Society2015-06-01 – 2021-12-01

  As a Development Administrator, I managed donor data, processed charitable transactions, and ensured seamless event execution, contributing to the organization's fundraising success. Key Accomplishments: Created tracking process for timely acknowledgement of special and major gifts, created several quick-access letters and forms for use with Raiser’s Edge constituent records, and streamlined daily gift reports and log for shared use with Finance Department.

• Data Analyst · All Well-Being Services2014-10-01 – 2015-06-01

  As a Data Analyst, I collaborated with IT and medical staff to design databases, manage billing data, and produce actionable insights to improve program performance and meet regulatory standards. Key Accomplishments: Developed a training manual for accurate data entry, identified process improvements, and provided ongoing support for staff on best practices.

• Communications Coordinator · Adult Well-Being Services2003-04-01 – 2015-05-01

  Worked with IT staff to design SQL and Microsoft Access database for new care transitions program data. Acquired medical encounter billing data, produced statistical and analytic reports, and provided insights to prioritize program needs. Coordinated with federal, state, and local government officials regarding regulatory expectations.

Education

• Henry Ford CollegeAssociate of Applied Science, Computer Information Systems/ Web Design & Development
• University of MichiganComputer Engineering
• Henry Ford Community CollegeAssociate of Science (AS), Computer Information Systems/ Web Design & Development

Similar talent on Pangea

TTy F.Technical Support Specialist and Data AnalystWhite Pigeon, MI 49099Monica M.Dynamic Database Administrator and Technical Data Analyst with 15 Years of Expertise in Client Support, Benefits Management, and Data Analytics. Certified Scrum Master.Maya G.Information Systems & Business Analytics Professional | Data AnalysisAustin, TXKaty N.Dynamic General Manager Specializing in Digital and Business DevelopmentLiberty, MO