Ty Freedline

About

Experienced with managing system implementations and providing technical support for optimal performance. Utilizes analytical skills to troubleshoot issues and streamline processes. Strong understanding of system integration and client relationship management. Has experience in technical support, data analysis, and system integration.

Experience

• Technical Support · Ypsilanti Art Theatre03/2023 – 12/2024

  Boosted customer satisfaction by providing prompt and accurate technical support. Enhanced team efficiency by providing timely and accurate technical support. Delivered high-quality technical support, resolving customer issues promptly and effectively. Provided technical support for troubleshooting equipment malfunctions, minimizing downtime. Reduced downtime for clients by providing efficient on-site technical support.

• Technical Support · Cinema Theatre Kalamazoo05/2018 – 12/2024

  Boosted customer satisfaction by providing prompt and accurate technical support. Provided technical support for faculty, resolving issues in a timely manner. Delivered onsite technical support for 20 employees. Provided high-quality technical support, resolving user issues in a timely manner. Provided comprehensive technical support, improving overall system performance and user satisfaction. Skilled in both troubleshooting software and hardware as needed. Enhanced team efficiency by providing timely and accurate technical support. Provided technical support to clients, resolving issues promptly and enhancing customer satisfaction. Provided technical support to customers and colleagues, addressing complex electromechanical issues efficiently.

• Data Analyst · GOBest!08/2020 – 03/2023

  Produced monthly reports using advanced Excel spreadsheet functions. Utilized data visualization tools to effectively communicate business insights. Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources. Improved decision-making processes with accurate data analysis and visualization techniques. Enhanced business efficiency by identifying trends and patterns. Collaborated with multiple teams (Both office based and boots on the ground) viewing real world trends as well as collected digital data resulting in better-informed decisions.

Education

• White Pigeon Junior Senior HighschoolHigh School Diploma, High School Diploma

Similar talent on Pangea

Vedant M.Data-Driven Application Support AnalystChicago, ILMaya G.Information Systems & Business Analytics Professional | Data AnalysisAustin, TXNakia G.Dynamic Systems Administrator | CRM & Data Integration ExpertSudiksha R.Versatile data entry assistant with experience in coding and Microsoft Excel.Phoenix, AZ