Nick Di Stefano

About

Seasoned UX and product design consultant with over a decade of experience streamlining processes and enhancing user engagement across healthcare, financial services, and tech industries. A proven leader, he has achieved a 59% user growth, boosted engagement by 30%, and realized $5.5M in savings through strategic design initiatives. Nick combines a robust methodology with a personable approach to forge impactful solutions, drawing on his extensive knowledge in design thinking, digital transformation, and cross-functional collaboration. Connect with Nick to transform complex systems into user-centered experiences

Experience

• Product Design Lead, Experience Center (XC) · Humana12-01-2022

  Responsible for leading the product design team at Humana's Experience Center (XC) Championing human-centered design in healthcare and empathetically understanding user needs, leading user research, and crafting solutions that balance desirability, viability, and feasibility. Collaboratively leading cross-functional teams, advocating for users, and facilitating design decisions within an Agile framework. Pivotal in redefining healthcare, emphasizing user-centered innovation and strategic design implementation. ✔️ Reduced operational costs by $5.5M in 6 months, orchestrating an enterprise service design initiative about primary care, introducing co-creation and design thinking practices. ✔️ Conducted 7 studies to inform data governance strategy & info marketplace team and deployed 16+ updates, resulting in improved engagement & higher user satisfaction in 6 months.

• Director, Founder · Nick & Scratch06-01-2017

  Founder and director at Nick & Scratch Design and strategy consulting, connecting human-centered and design practices to digitization and digital transformation efforts. Building strong team cultures, creating thoughtful products, and advocating for diversity, equity, and inclusion in tech. Offering workshop prep and facilitation, coaching and mentoring for start-ups and individual designers, and DesignOps & enablement services.

• President · UXPA Boston01-01-2023 – 12-01-2023

  President at UXPA Boston Leading the board of directors, fostering collaboration among UX professionals, organizing events, and advancing UX through advocacy and education. ✔️ Launched a new website, along with a new blog and job board, and access to our financial information ✔️ Launched a new member-only benefits page with discounts on tools and educational resources ✔️ Organized 11 installments of our Monthly Speaker Series ✔️ Our first member journey workshop in partnership with Northeastern ✔️ Launched the UXPA Boston YouTube channel ✔️ Stared informal chapter socials ✔️ Returned the in-person annual UX fair ✔️ Allocated $2500 to support member-proposed initiatives

• Lead UX Designer, Consumer Digital Banking · Santander Bank, N.A.01-01-2021 – 12-01-2022

  Lead UX Designer for Consumer Digital Banking at Santander Bank, N.A. Managed UX team in shaping seamless digital banking experiences, prioritizing user needs, and optimizing usability for enhanced consumer satisfaction. ✔️ Accelerated customer engagement by 30% through the successful launch of 40+ digital features, enhancing application usability and access in one year. ✔️ Introduced a streamlined design review system for a team of 6, cutting design iteration cycles by 30% and reducing design-related bottlenecks by 20%, improving overall efficiency. ✔️ Revamped designs within a year, resulting in a notable 59% growth in active users, a 72% drop in customer complaints, and improved accessibility.

• Senior UX Researcher · Vertex Pharmaceuticals06-01-2020 – 06-01-2021

  Supervised research efforts to document and redefine internal processes, including drug discovery and research processes, resulting in winning an internal innovation prize and guiding a cross-functional team in the creation of a pilot lab using new technologies. ✔️ Guided extensive research initiatives in 6 months to document and redefine drug discovery and research processes, contributing to enhanced efficiency and strategic innovation. ✔️ Won an innovation contest to lead a cross-functional team of 5 in conceiving and implementing a pilot lab employing cutting-edge technologies. ✔️ Streamlined 13+ systems into one integrated solution within 6 months, resulting in a 50% decrease in costs and a 75% increase in efficiency.

• Senior UX Consultant · Mendix (a Siemens Company)11-01-2017 – 06-01-2019

  Redefined UX for client-facing teams, resulting in new sales and client engagement models, increased UX services and sales, and establishment of internal UX guild as center of excellence across geographies. ✔️ Reimagined UX for client-facing teams, resulting in a 20% increase in client engagement and new sales and client engagement models. ✔️ Directed an accessibility audit and led the implementation of improvements, achieving a 40% increase in compliance scores and creating a VPAT.

• Senior UX Consultant · mad*pow06-01-2019 – 06-01-2020

  Directed cross-functional initiatives for a national financial client to improve conformance to accessibility standards, and launching new small business products and a developer portal. ✔️ Drove cross-functional projects to launch new small business products; improved developer engagement with a new developer portal; increased WCAG conformance. ✔️ Improved developer engagement by conducting a heuristic analysis and creating a roadmap for a new developer portal.

Education

• MIT Sloan School of ManagementOrganizational Design for Digital Transformation
• Quantic School of Business and TechnologyExecutive MBA, Business Administration, Management and Operations
• Suffolk UniversityMaster of Arts - MA, Graphic Design
• Suffolk UniversityBachelor of Arts - BA, Art History
• Boston Latin SchoolHigh School Diploma

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