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Nikita Dearman

Nikita Dearman

Customer Service Expert | Operations Coordinator

5 yrs experience · Johannesburg, South Africa · <10 hrs/week

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About

With a solid foundation in education from Westbury Secondary School, I have developed a diverse professional background. My career began as a Florist Assistant at Educare Foundation, where I honed my organizational skills. I then volunteered at SANCA Central Rand Alcohol and Drug Center, supporting individuals in treatment. My role as a Receptionist at Gym on the Corner allowed me to manage front desk operations and enhance my administrative abilities. As an Operations Coordinator at Cool Ideas, I coordinated daily operations and managed schedules to ensure efficient workflow. Currently, I serve as a Customer Service Associate at Vox Telecom, where I assist customers with inquiries and resolve issues to ensure satisfaction. My experience across various industries has equipped me with a versatile skill set, including customer service, operations management, and administrative support.

Skills

Account ExecutiveAccount ManagementCRMCall CenterClient CommunicationClient ManagementCustomer ExperienceCustomer ServiceSalesTraining

Experience

  • Customer Service Associate · Vox Telecom06-01-2022

    Responsible for assisting customers with inquiries, resolving issues, and ensuring customer satisfaction.

  • Operations Coordinator · Cool Ideas12-01-2018 – 10-01-2021

    Coordinated daily operations, managed schedules, and supported the team to ensure efficient workflow.

  • Receptionist · Gym on the Corner03-01-2017 – 11-01-2018

    Managed front desk operations, greeted clients, and handled administrative tasks.

  • Volunteer · SANCA Central Rand Alcohol and Drug center01-01-2016 – 03-01-2016

    Assisted in various support activities for individuals undergoing treatment.

  • Florist Assistant · Educare foundation (flower Adacemy)05-01-2014 – 07-01-2014

    Ensured the correct flowers were received, maintained cleanliness of the shop, and assisted in floral arrangements.

Education

  • Westbury Secondary SchoolCertificate: Matric/Grade 12, Junior High/Intermediate/Middle School Education and Teaching

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