Nikki Goodson
Technical Account Manager with over 10 years of experience in startup SaaS environments, specializing in product ownership, technical support, user education, and process improvement.
12 yrs experience · North Kansas City, MO · 10-20 hrs/week
About
With 10+ years of experience bridging the gap between technology and people, I thrive in startup SaaS environments. I have experience in product management, software technical support, user testing, and general customer service, all of which contribute to my ability to master new tools, improve systems, boost efficiency, and improve customer satisfaction and user experience. I value customer-driven product enhancement, using feedback to create solutions that exceed expectations. I also embrace AI tools daily to automate tasks and fuel creative problem-solving.
Skills
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