Niza Cuellar

About

With a strong foundation in psychology from the California Institute of Integral Studies and Santa Monica College, I have cultivated a diverse career in management and customer service. My journey began at Exchange LA, where I honed my skills in hospitality and customer satisfaction, leading to a significant reduction in wait times through innovative seating strategies. Transitioning to the coffee industry, I rose from barista to store manager at Two Guns Espresso, where I excelled in inventory control and cost optimization. At Alfred Coffee, I further developed my leadership abilities, focusing on profitability and maintaining company culture. My education in UI/UX Design from CareerFoundry complements my managerial experience, equipping me with a unique perspective on user experience and operational efficiency.

Experience

• Store Manager · Alfred Coffee05-01-2022 – 07-01-2023

  Accountable for the profitability of the café, and helped grow sales while controlling costs of goods, inventory levels, labor, supplies and expenses. Handled business administration functions such as payroll, cash register counting, and supply ordering. Kept company culture alive and company values in practice within staff.

• Store Manager · Two Guns Espresso03-01-2016 – 07-01-2023

  Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs. Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades. I started off as a barista with no experience. Then was promoted to assistant manager and eventually to store manager.

• Assistant Manager · Two Guns Espresso04-01-2016 – 01-01-2022

  Assisted in managing daily operations, supported the store manager in inventory control, staff supervision, and customer service.

• Hostess · Exchange LA03-01-2014 – 08-01-2021

  Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales. Answered incoming phone calls from potential clients to provide pricing, reserve their table, and take payment. Implemented a new seating arrangement strategy, resulting in a 25% reduction in wait times and improved overall guest satisfaction. Utilized strong networking skills to secure partnerships with high-profile clients.

Education

• California Institute of Integral StudiesBachelor's degree, Psychology
• Santa Monica CollegeAssociate of Arts - AA, Psychology
• CareerFoundryUI/UX Design

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